Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Renelyn A. Rice

Renelyn A. Rice

PASAY CITY

Summary

Dedicated professional pursuing a challenging career that fosters growth through integrity, loyalty, and strong relationship cultivation. Committed to gaining valuable experience and enhancing skills while contributing meaningfully to organizational success. A performance-driven mindset ensures a focus on achieving results that align with company goals. Eager to leverage expertise in a dynamic environment that values collaboration and innovation.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Micro Sourcing Agency / Vision Express UK Ltd – Essilor Luxottica
11.2023 - Current
  • Handled incoming calls from retail stores and customers, resolved queries related to orders and eyecare plans, tracked deliveries, managed scheme cancellations and reorders, and verified customer scheme details.
  • Industry: International Call Center
  • Duration: November 3, 2023 - 2025

Customer Service Representative

LBOS Philippines - Lycamobile
04.2019 - 01.2023
  • Processed SIM swaps, registered new SIM cards, assisted with port-in procedures, activated bundles, and troubleshot data access issues.
  • Industry: International Call Center
  • Duration: April 2019 – 2023

Account Analyst

Asia Link - Sparta -1 Group of Companies and Credit Management
02.2017 - 09.2017
  • Collected debts from OFWs and companies with unsettled accounts, managed legal and financial processes involving collateral agreements.
  • Industry: Local Call Center
  • Duration: February 12, 2017 – September 30, 2017

Customer Care Specialist (Retail - Amazon US & UK)

Expert Global Solution (EGS)
10.2015 - 01.2016
  • Handled customer concerns about delayed packages, processed refunds and replacements, and assisted with website navigation.
  • Industry: International Call Center
  • Duration: October 26, 2015 – January 28, 2016

Customer Care Specialist (Amazon.com Account)

Concentrix Daksh Services Philippines Corporation (Former IBM)
10.2014 - 02.2015
  • Resolved issues related to delayed or missing packages, processed refunds and replacements, and guided customers through website navigation.
  • Industry: International Call Center
  • Duration: October 18, 2014 – February 28, 2015

Admin Secretary

Sunlife of Canada Phils Inc.
11.2013 - 08.2014
  • Performed clerical tasks, coordinated office procedures, managed documents, and handled printing and photocopying.
  • Duration: November 2013 – August 2014

Telecollector

Asia Link - Annapolis -1 Group of Companies and Credit Management
04.2013 - 11.2013
  • Collected debts from OFWs with collateral agreements.
  • Industry: Local Call Center
  • Duration: April 2013 – November 2013

Account Analyst / Assistant Team Leader

Summit Collection & Allied Services Inc.
04.2007 - 03.2013
  • Handled employment verification, marketing strategies, and debt collection for various bank accounts.
  • Industry: Local Call Center / Agency
  • Duration: April 2007 – March 2013

Telemarketing

Citibank / Agency Vm Mega Cards
03.2006 - 04.2007
  • Developed marketing strategies to promote credit cards.
  • Duration: March 2006 – April 2007

Education

No Degree - Japanese Language

Kenjimen Tutorial School
Cavite City, Province Of Cavite, Philippines
06-2015

Vocational Degree - Business Information Management, Major in Management

AMA Computer Center - Shaw Blvd Mandaluyong Branch
01.2007

Secondary Level - undefined

Parang High School
01.1999

Skills

  • Customer service
  • Active listening
  • Eager to learn
  • Efficient in acquiring new skills

Timeline

Customer Service Representative

Micro Sourcing Agency / Vision Express UK Ltd – Essilor Luxottica
11.2023 - Current

Customer Service Representative

LBOS Philippines - Lycamobile
04.2019 - 01.2023

Account Analyst

Asia Link - Sparta -1 Group of Companies and Credit Management
02.2017 - 09.2017

Customer Care Specialist (Retail - Amazon US & UK)

Expert Global Solution (EGS)
10.2015 - 01.2016

Customer Care Specialist (Amazon.com Account)

Concentrix Daksh Services Philippines Corporation (Former IBM)
10.2014 - 02.2015

Admin Secretary

Sunlife of Canada Phils Inc.
11.2013 - 08.2014

Telecollector

Asia Link - Annapolis -1 Group of Companies and Credit Management
04.2013 - 11.2013

Account Analyst / Assistant Team Leader

Summit Collection & Allied Services Inc.
04.2007 - 03.2013

Telemarketing

Citibank / Agency Vm Mega Cards
03.2006 - 04.2007

Vocational Degree - Business Information Management, Major in Management

AMA Computer Center - Shaw Blvd Mandaluyong Branch

Secondary Level - undefined

Parang High School

No Degree - Japanese Language

Kenjimen Tutorial School
Renelyn A. Rice