Renelyn A. Rice
PASAY CITY
Summary
Dedicated professional pursuing a challenging career that fosters growth through integrity, loyalty, and strong relationship cultivation. Committed to gaining valuable experience and enhancing skills while contributing meaningfully to organizational success. A performance-driven mindset ensures a focus on achieving results that align with company goals. Eager to leverage expertise in a dynamic environment that values collaboration and innovation.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Micro Sourcing Agency / Vision Express UK Ltd – Essilor Luxottica
11.2023 - Current
- Handled incoming calls from retail stores and customers, resolved queries related to orders and eyecare plans, tracked deliveries, managed scheme cancellations and reorders, and verified customer scheme details.
- Industry: International Call Center
- Duration: November 3, 2023 - 2025
Customer Service Representative
LBOS Philippines - Lycamobile
04.2019 - 01.2023
- Processed SIM swaps, registered new SIM cards, assisted with port-in procedures, activated bundles, and troubleshot data access issues.
- Industry: International Call Center
- Duration: April 2019 – 2023
Account Analyst
Asia Link - Sparta -1 Group of Companies and Credit Management
02.2017 - 09.2017
- Collected debts from OFWs and companies with unsettled accounts, managed legal and financial processes involving collateral agreements.
- Industry: Local Call Center
- Duration: February 12, 2017 – September 30, 2017
Customer Care Specialist (Retail - Amazon US & UK)
Expert Global Solution (EGS)
10.2015 - 01.2016
- Handled customer concerns about delayed packages, processed refunds and replacements, and assisted with website navigation.
- Industry: International Call Center
- Duration: October 26, 2015 – January 28, 2016
Customer Care Specialist (Amazon.com Account)
Concentrix Daksh Services Philippines Corporation (Former IBM)
10.2014 - 02.2015
- Resolved issues related to delayed or missing packages, processed refunds and replacements, and guided customers through website navigation.
- Industry: International Call Center
- Duration: October 18, 2014 – February 28, 2015
Admin Secretary
Sunlife of Canada Phils Inc.
11.2013 - 08.2014
- Performed clerical tasks, coordinated office procedures, managed documents, and handled printing and photocopying.
- Duration: November 2013 – August 2014
Telecollector
Asia Link - Annapolis -1 Group of Companies and Credit Management
04.2013 - 11.2013
- Collected debts from OFWs with collateral agreements.
- Industry: Local Call Center
- Duration: April 2013 – November 2013
Account Analyst / Assistant Team Leader
Summit Collection & Allied Services Inc.
04.2007 - 03.2013
- Handled employment verification, marketing strategies, and debt collection for various bank accounts.
- Industry: Local Call Center / Agency
- Duration: April 2007 – March 2013
Telemarketing
Citibank / Agency Vm Mega Cards
03.2006 - 04.2007
- Developed marketing strategies to promote credit cards.
- Duration: March 2006 – April 2007
Education
No Degree - Japanese Language
Kenjimen Tutorial School
Cavite City, Province Of Cavite, Philippines06-2015
Vocational Degree - Business Information Management, Major in Management
AMA Computer Center - Shaw Blvd Mandaluyong Branch
01.2007
Secondary Level - undefined
Parang High School
01.1999
Skills
- Customer service
- Active listening
- Eager to learn
- Efficient in acquiring new skills
Timeline
Customer Service Representative
Micro Sourcing Agency / Vision Express UK Ltd – Essilor Luxottica
11.2023 - Current
Customer Service Representative
LBOS Philippines - Lycamobile
04.2019 - 01.2023
Account Analyst
Asia Link - Sparta -1 Group of Companies and Credit Management
02.2017 - 09.2017
Customer Care Specialist (Retail - Amazon US & UK)
Expert Global Solution (EGS)
10.2015 - 01.2016
Customer Care Specialist (Amazon.com Account)
Concentrix Daksh Services Philippines Corporation (Former IBM)
10.2014 - 02.2015
Admin Secretary
Sunlife of Canada Phils Inc.
11.2013 - 08.2014
Telecollector
Asia Link - Annapolis -1 Group of Companies and Credit Management
04.2013 - 11.2013
Account Analyst / Assistant Team Leader
Summit Collection & Allied Services Inc.
04.2007 - 03.2013
Telemarketing
Citibank / Agency Vm Mega Cards
03.2006 - 04.2007
Vocational Degree - Business Information Management, Major in Management
AMA Computer Center - Shaw Blvd Mandaluyong Branch
Secondary Level - undefined
Parang High School
No Degree - Japanese Language
Kenjimen Tutorial School
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