Renella Bracero
Puerto Princesa City
Summary
Dedicated front desk receptionist with proven skills in guest relations, reservation management, and effective communication. Committed to enhancing customer experiences and resolving concerns promptly.
Overview
7
7
years of professional experience
2011
2011
years of post-secondary education
Work History
Front Desk Receptionist
Rodolfo royale hotel
Puerto Princesa City
04.2018 - 06.2020
- Greeted guests warmly and directed them to appropriate services.
- Managed phone inquiries and scheduled reservations efficiently.
- Handled guest check-ins and check-outs with attention to detail.
- Addressed guest concerns promptly, maintaining a high level of service quality.
Promotional Brand Ambassador
MAYA
Puerto Princesa Palawan
01.2018 - 06.2018
- Engaged customers through interactive product demonstrations and events.
- Distributed promotional materials to increase brand awareness and visibility.
- Collaborated with team members to plan and execute marketing strategies.
Oro China Jewelry shop
Robinson's place
Puerto Princesa Palawan
07.2014 - 07.2015
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
Tourism staff
Municipality of rizal
Rizal Palawan
05.2013 - 09.2013
- Assisted in community event planning and logistics coordination.
- Provided customer service support to residents and visitors.
- Maintained accurate records of municipal services and transactions.
- Coordinated employee schedules and maintained accurate timekeeping records.
- Organized team building activities designed to improve morale among staff members.
Education
Front Desk Receptionist - Technical Education Skills Development Authority
Tesda
Puerto Princesa Palawan 04.2014 - 08.2014
Jose P.Rizal National Highschool
Rizal PalawanSome College (No Degree) - Bs- Entrepreneur ( Under Graduate)
Palawan State University,Rizal Campus
Rizal PalawanSkills
- Guest relations
- Reservation management
- Check-in processes
- Customer service
- Time management
- Effective communication
Timeline
Front Desk Receptionist
Rodolfo royale hotel
04.2018 - 06.2020
Promotional Brand Ambassador
MAYA
01.2018 - 06.2018
Oro China Jewelry shop
Robinson's place
07.2014 - 07.2015
Front Desk Receptionist - Technical Education Skills Development Authority
Tesda
04.2014 - 08.2014
Tourism staff
Municipality of rizal
05.2013 - 09.2013
Jose P.Rizal National Highschool
Some College (No Degree) - Bs- Entrepreneur ( Under Graduate)
Palawan State University,Rizal Campus