Renee Rose Reyes
Summary
Summary 9 years as a Trainer with Customer Service background. knowledgeable in both Customer Service and Collections Process
Overview
15
15
years of professional experience
Work History
Collections Process Trainer
Allsectech Manila Incorporated
Taguig
10.2018 - Current
- Acted as a Subject Matter Expert in Collections Process
- Gathered and organized training materials to support program objectives
- Acted as subject matter expert for Collections, and Customer Service offerings
- Created and offered additional materials to enhance training
- Explained goals and expectations required of trainees
- Scheduled training sessions based on availability of classrooms, equipment and instructors
- Designed and directed orientation and training programs to meet client needs.
Allsectech Manila Incorporated
Taguig
09.2013 - 09.2018
- Displayed strong telephone etiquette, effectively handling difficult calls
- Train new hires in Communications and Knowledge based Process Training
- Provide daily updates to all onboarded agents and check their understanding by providing assessments based from the updates
- Monthly Assessment for all agents to check if all are calibrated in accordance to policy and procedures
- Facilitate weekly calibration meeting within the process (Team Leads, Managers and Trainers so as to check if all supervisors are calibrated with the updates and memos given by the client
- Acted as a Subject Matter Expert for Customer Service and Process related inquiries
- Training Performance Report
Customer Service Associate, Process Trainer
Allsectech Manila Incorporated
Taguig
03.2009 - 08.2013
- Answering customer inquiries both inbound and outbound
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Upheld quality control policies and procedures to increase customer satisfaction
- Explained benefits, features and recommendations to maximize client retention
- Understand and follow Policies, Procedures and Standards
- Familiarity with MS Office Applications
- Customer Service
Education
Business Management
Colegio De San Juan De Letran Intramuros
Skills
Skills Good verbal communicationundefined
Timeline
Collections Process Trainer
Allsectech Manila Incorporated
10.2018 - Current
Allsectech Manila Incorporated
09.2013 - 09.2018
Customer Service Associate, Process Trainer
Allsectech Manila Incorporated
03.2009 - 08.2013
Business Management
Colegio De San Juan De Letran Intramuros
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