Hi, I’m
Rene Carlo Gonzaga
Virtual Assistant
Bacolod
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
15
years of professional experience
7
years of post-secondary education
Work History
Ascend Virtual ProsBacolod
Virtual Assistant
03.2021 - Current
Job overview
- Organized and managed team tasks using Trello and Asana.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed CRM input, exports and clean up.
- Create online course, create automation, set up funnels in Kajabi
- Set up workflows, scheduled emails, create landing pages and online forms in Hubspot
- Managed clients social content
- Create design like logo, thumbnails, and banner using Canva
Qallity IncBacolod
Trainer
07.2013 - 02.2023
Job overview
- Monitored participant workflow and behaviors throughout training process.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
Qallity IncBacolod
Quality Assurance Analyst
07.2013 - 02.2021
Job overview
- Fixed identified issues to increase productivity and boost workflows.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Organized and maintained work environment to allow for maximum productivity.
- Assisted teammates in developing skills necessary to grasp application concepts and tool suite.
Teletech BacolodBacolod
Customer Service Representative
06.2008 - 02.2009
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
Education
Emiliano Lizares National High SchoolBacolod City
High School Diploma
06.1999 - 03.2002
University of Saint La SalleBacolod City
Bachelor of Science from Agricultural Education
06.2003 - 03.2007
Skills
Complaint resolution
undefinedTimeline
Virtual Assistant
Ascend Virtual Pros
03.2021 - Current
Trainer
Qallity Inc
07.2013 - 02.2023
Quality Assurance Analyst
Qallity Inc
07.2013 - 02.2021
Customer Service Representative
Teletech Bacolod
06.2008 - 02.2009
University of Saint La Salle
Bachelor of Science from Agricultural Education
06.2003 - 03.2007
Emiliano Lizares National High School
High School Diploma
06.1999 - 03.2002
Similar Profiles
TAMLA LITTLETONTAMLA LITTLETON
Special Education Resource Teacher at Stellar Virtual (formerly Texas Virtual Schools)Special Education Resource Teacher at Stellar Virtual (formerly Texas Virtual Schools)
Jeffrey MensahJeffrey Mensah
Front Office Manager at Ascend Hotel CollectionFront Office Manager at Ascend Hotel Collection
Marley PerryMarley Perry
Teller at Ascend Federal Credit UnionTeller at Ascend Federal Credit Union