Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Rene Malabanan

Tanauan City

Summary

Dynamic IT professional with extensive experience, excelling in software license management and compliance. Proven troubleshooting expertise and goal orientation led to optimized license usage and enhanced user support. Proficient in ServiceNow and Active Directory, I effectively manage complex IT environments while ensuring operational efficiency and user satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

APP/CLOUD SUPPORT SENIOR ANALYST

Accenture
Mandaluyong
05.2023 - Current
  • Maintain an accurate inventory of all software licenses, including tracking renewals and expirations.
  • Assist users with software license activation, troubleshooting, and access issues.
  • Coordinate with procurement teams to purchase, renew, and allocate licenses based on organizational needs.
  • Ensure compliance with vendor licensing agreements and company policies.
  • Prepare reports for license usage, and audit purposes.
  • Communicate with software vendors to resolve licensing issues, and negotiate contract terms.
  • Document license management processes, and update licensing policies as needed.
  • Educate users on proper software use and licensing guidelines.
  • Deprovision licenses when users leave, or no longer require software access.

PRINT SERVICES SPECIALIST

Canon Business Service Center PH, INC
Taguig
09.2022 - 04.2023
  • Install, configure, and maintain Canon printers with uniFLOW integration.
  • Set up user authentication methods, such as PIN codes, badges, or username/password, on Canon devices.
  • Manage print queues, release stations, and user permissions within the uniFLOW platform.
  • Collaborate with IT teams to ensure network connectivity and compatibility between printers and uniFLOW servers.
  • Provide troubleshooting and technical support for print-related issues.
  • Maintain updated documentation for printer and uniFLOW configurations.
  • Monitor print job activity, generate reports, and recommend optimizations to reduce costs, and improve efficiency.
  • Keep firmware and software up to date on Canon printers and uniFLOW servers.
  • Assist with user training on printing procedures and uniFLOW usage.

Associate Infrastructure Services

Collins Aerospace
Tanauan
09.2017 - 09.2022
  • Provided technical assistance for incoming queries related to computer systems, software, and hardware.
  • Executed IT projects, including data cabling, network switches, and server installations.
  • Served as on-call IT support during weekends and holidays for urgent issues.
  • Maintained flexible schedule to respond to after-hours emergencies effectively.
  • Created dashboard reports in ServiceNow for efficient ticket monitoring.
  • Analyzed system issues and delivered timely resolutions.
  • Installed, repaired, and maintained computer hardware in diverse environments.
  • Managed print server operations and configured IP phones using AVAYA Site Administrator Software.

Desktop Support Engineer

Phil-data Business Systems Inc.
Makati
10.2012 - 01.2017
  • Executed hardware and software troubleshooting to maintain operational efficiency.
  • Installed and troubleshot software applications, ensuring peak performance.
  • Monitored server resources and data center operations for optimal functionality.
  • Managed network cabling and communication setups, facilitating effective connectivity.
  • Activated data ports and provided email application support to enhance user experience.
  • Oversaw ticketing system operations using ServiceNow for efficient issue resolution.
  • Maintained up-to-date knowledge of network security advancements through continuous research and audits.
  • Created detailed documentation governing LAN/WAN environments to ensure compliance with procedures.

Education

Bachelor’s Degree - Information Technology

Colegio de San Juan de Letran
Calamba
01.2008

Skills

  • Goal-oriented
  • Quick learner
  • Multi-tasking ability
  • Troubleshooting expertise
  • IT equipment proficiency
  • Network configuration
  • Wireless LAN management
  • Server and storage replacement
  • Print server management
  • SCCM administration
  • Symantec Altiris expertise
  • Active Directory management

Certification

  • ServiceNow CIS-SAM certified
  • ITIL v4 Foundation, GR671100431 RM
  • IT service management

References

  • Jan Lerry Aquino, Global IT Service Desk Supervisor, Collins Aerospace, (+63) 919-910-4667
  • Anna Merceditas Sanqui, Senior Manager | Data Science & Analytic, Collins Aerospace, (+63) 917-588-3407

Timeline

APP/CLOUD SUPPORT SENIOR ANALYST

Accenture
05.2023 - Current

PRINT SERVICES SPECIALIST

Canon Business Service Center PH, INC
09.2022 - 04.2023

Associate Infrastructure Services

Collins Aerospace
09.2017 - 09.2022

Desktop Support Engineer

Phil-data Business Systems Inc.
10.2012 - 01.2017

Bachelor’s Degree - Information Technology

Colegio de San Juan de Letran

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Rene Malabanan