CAR-TESSA CASTRO
Quezon City, Metro Manila
Summary
Experienced professional with building and sustaining strong client relationships. Utilizes effective communication and problem-solving skills to address client needs and ensure satisfaction. With proven track record of managing diverse portfolios and achieving client loyalty through strategic relationship management.
Overview
16
16
years of professional experience
Work History
Relationship Manager
Radius Telecoms, Inc.
11.2024 - Current
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Achieved target goals for SME group and exceeded performance metrics for customer service.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Improved the CTS of the SME Sales thru the Channel Partners
Jr. Key Account Manager
Radius Telecoms, Inc.
03.2023 - 10.2023
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Strengthened client relationships through regular communication and effective problem-solving.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Mentored account executives (AEs) of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
- Developed and delivered presentations to key customers to position products and services.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Conducted regular account reviews with Account Executives (AE's) to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Expanded key account base by identifying and cultivating new business opportunities.
- Attended weekly sales meeting and monthly sales trainings.
- Developed and maintained strong working relationships with professionals within assigned territory.
Territory Sales Manager - Caloocan - Consumer Sale
Converge ICT Solutions, Inc.
04.2021 - 09.2022
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Conducted regular product training sessions for distribution partners, ensuring their ability to effectively sell products to end customers.
- Provided exceptional support to existing customers, leading to increased repeat business and referrals.
- Increased sales revenue by developing and implementing strategic territory plans.
Territory Sales Manager - Non-Traditional Sales
Converge ICT Solutions, Inc.
01.2019 - 03.2021
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Drove sales by developing strategic partnership and non-traditional ways in selling/
- Introduced new sales techniques and tools, resulting in increased efficiency and productivity among team members.
Sales Supervisor - Skybiz
Executive Genesis Manpower Agency (SkyCable)
01.2017 - 12.2018
- Boosted sales by implementing effective training programs for new and existing employees.
- Effectively coached team members to reach weekly and monthly sales goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Sales Supervisor - Skybiz
Avocet Manpower Agency (Sky Cable Corporation)
06.2016 - 12.2016
- Boosted sales by implementing effective training programs for new and existing employees.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Oversaw account executive's performance, corrected problems, and increased efficiency to maintain productivity targets.
Account Officer – Enterprise Group
Philippine Global Communications Inc.
04.2016 - 06.2016
- Responded to requests for information and resolved issues quickly.
- Managed accounts payable and receivable, ensuring prompt payment and accurate recordkeeping.
- Developed strong relationships with clients by promptly addressing inquiries or concerns related to their accounts.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
District Sales Manager – SMB - Bayan Business
Bayan Telecommunications, Inc.
02.2009 - 10.2015
- Delivered timely reports on sales activities to senior leadership for informed decision-making processes.
- Negotiated contracts with clients for mutual benefit while maintaining strict adherence to company policies and ethical standards.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Expanded market share with targeted account management and new business development initiatives.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed accounts to retain existing relationships and grow share of business.
Education
Bachelor of Science - Information Technology
ABE INTERNATION
Project 3, Quezon City03-2008
Skills
- Skilled in Negotiation
- Relationship building and management
- Excellent communication
- Customer relationships
- Team leadership
- Account management
- Strategic selling
- New business generation
- Knowledgeable in CRM Software - Salesforce, Service Now, Zuora
- MS Office
Timeline
Relationship Manager
Radius Telecoms, Inc.
11.2024 - Current
Jr. Key Account Manager
Radius Telecoms, Inc.
03.2023 - 10.2023
Territory Sales Manager - Caloocan - Consumer Sale
Converge ICT Solutions, Inc.
04.2021 - 09.2022
Territory Sales Manager - Non-Traditional Sales
Converge ICT Solutions, Inc.
01.2019 - 03.2021
Sales Supervisor - Skybiz
Executive Genesis Manpower Agency (SkyCable)
01.2017 - 12.2018
Sales Supervisor - Skybiz
Avocet Manpower Agency (Sky Cable Corporation)
06.2016 - 12.2016
Account Officer – Enterprise Group
Philippine Global Communications Inc.
04.2016 - 06.2016
District Sales Manager – SMB - Bayan Business
Bayan Telecommunications, Inc.
02.2009 - 10.2015
Bachelor of Science - Information Technology
ABE INTERNATION
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