Renato June Diaz
Barotac Nuevo, Iloilo
Summary
Proven performer with extensive experience at Dumangas-Barotac Nuevo Water District, adept in equipment monitoring and enhancing team performance. Skilled in plumbing repairs and fostering cooperative teamwork, consistently achieving performance goals. Excelled in both technical operations and customer-focused roles, demonstrating adaptability and a commitment to excellence. Seasoned Collector with a competitive mindset and desire to excel. Proficient in evaluating accounts, following up with customers and resolving issues. Excellent communication, planning and conflict resolution skills. Veteran Job Title bringing Number-year background to growing collections agency. Expert in debt collections, repayment negotiations and repayment plan development. Successful in managing escalated accounts and producing aging reports to cut down delinquent invoices. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Water Sewerage Operator
Dumangas-Barotac Nuevo Water District
09.2015 - 01.2018
- Kept accurate records of defective units or products.
- Worked outside in all weather conditions.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Performed inspections and routine maintenance on equipment.
- Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Fed raw materials and components into semi-automated machines according to production needs.
- Performed task and communicate throughly with the concessionaires regarding the productions and giving appropriate details about what is happening with the operations.
- Efficiently read and interpreted blueprints.
- Fed raw materials into machines.
- Provided on-the-job training to newly hired workers and team members.
Office Collector
Dumangas-Barotac Nuevo Water District
01.2018 - Current
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Maintained high volume of calls and met demands of busy and productive group.
- Investigated accounts with balance errors using accounting software.
- Achieved performance goals on consistent basis.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Trained new team members on scripts, company services, and collection strategies.
- Reviewed accounts for compliance with repayment agreements.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Directed day-to-day collections functions.
- Reached out to approximately Number account holders daily.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Education
Bachelor Of Science In Marine Biology - Marine Biology
Iloilo State College of Fisheries
Brgy. Tiwi, Barotac Nuevo, Iloilo 04.2014
Skills
- Payment Acceptance
- Collections processing
- Safety Procedures
- Heavy Lifting
- Payment schedules
- Performance Improvements
- Cooperative team member
- Equipment monitoring
- Plumbing
- Plumbing Repairs
- Piping installation
- Skilled with both hand and power tools
- Drainage Systems Repair
- Residential construction
- Team Oriented
Certification
Plumbing NC2 (National Certificate 2)
Languages
English
Intermediate (B1)
Interests
Team work
Job opportunities
Sport's
Basketball
Timeline
Office Collector
Dumangas-Barotac Nuevo Water District
01.2018 - Current
Water Sewerage Operator
Dumangas-Barotac Nuevo Water District
09.2015 - 01.2018
Bachelor Of Science In Marine Biology - Marine Biology
Iloilo State College of Fisheries
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