Summary
Overview
Work History
Education
Skills
Languages
Personal Information
References
Training
Disclaimer
Timeline
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RENATO JR.  JUNGCO

RENATO JR. JUNGCO

Rosario

Summary

Seeking any position to use my learning and skills while making a significant contribution to the success of the company. Accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Customer Experience Agent

Alorica Philippines
Pasay, Metro Manila
08.2023 - 02.2024
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Trained new customer service agents on policies and procedures to support favorable customer experiences.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Investigated customer complaints and escalated issues to address critical requests.
  • Actively participated in team meetings, sharing ideas and suggestions for process improvements that enhanced service quality and efficiency.

Education

Bachelor of Science - Hospitality Management

Cavite State University CCAT Campus
Rosario, Cavite
2025

High School Diploma -

Salinas West Point College
Rosario, Cavite
2020

Skills

  • Team Training
  • Complaint Handling
  • Performance Tracking
  • Call center experience
  • Billing Adjustments and Refunds
  • Customer Service
  • Computer Skills
  • Problem Resolution
  • Flexible on work
  • Positive attitude

Languages

Tagalog, English

Personal Information

  • Age: 21
  • Height: 5’5
  • Weight: 45 kg
  • Citizenship: Filipino
  • Father's Name: Renato C. Jungco
  • Mother's Name: Ne C. Jungco
  • Date of Birth: 08/12/02
  • Gender: Male
  • Religion: Catholic

References

Wina Orbase Samonte, 09774656754

Shane Rose Enconado, 09512210033

Mia Dones, 09354356429

Training

  • Discovering Leadership and Coalition through Virtual team building for new entrants., Webinar, 12/17/21
  • Minds that Matter: Save Yourselves, Be Mentally Prepared, Webinar, 01/2022

Disclaimer

I hereby to affirm that the information given in this document is accurate and true to the best of my knowledge.

Timeline

Customer Experience Agent

Alorica Philippines
08.2023 - 02.2024

Bachelor of Science - Hospitality Management

Cavite State University CCAT Campus

High School Diploma -

Salinas West Point College
RENATO JR. JUNGCO