RENATO JR. JUNGCO
Rosario
Summary
Seeking any position to use my learning and skills while making a significant contribution to the success of the company. Accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Customer Experience Agent
Alorica Philippines
Pasay, Metro Manila
08.2023 - 02.2024
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
- Documented customer interactions in internal database to maintain customer service history details.
- Investigated customer complaints and escalated issues to address critical requests.
- Actively participated in team meetings, sharing ideas and suggestions for process improvements that enhanced service quality and efficiency.
Education
Bachelor of Science - Hospitality Management
Cavite State University CCAT Campus
Rosario, Cavite2025
High School Diploma -
Salinas West Point College
Rosario, Cavite2020
Skills
- Team Training
- Complaint Handling
- Performance Tracking
- Call center experience
- Billing Adjustments and Refunds
- Customer Service
- Computer Skills
- Problem Resolution
- Flexible on work
- Positive attitude
Languages
Tagalog, English
Personal Information
- Age: 21
- Height: 5’5
- Weight: 45 kg
- Citizenship: Filipino
- Father's Name: Renato C. Jungco
- Mother's Name: Ne C. Jungco
- Date of Birth: 08/12/02
- Gender: Male
- Religion: Catholic
References
Wina Orbase Samonte, 09774656754
Shane Rose Enconado, 09512210033
Mia Dones, 09354356429
Training
- Discovering Leadership and Coalition through Virtual team building for new entrants., Webinar, 12/17/21
- Minds that Matter: Save Yourselves, Be Mentally Prepared, Webinar, 01/2022
Disclaimer
I hereby to affirm that the information given in this document is accurate and true to the best of my knowledge.
Timeline
Customer Experience Agent
Alorica Philippines
08.2023 - 02.2024
Bachelor of Science - Hospitality Management
Cavite State University CCAT Campus
High School Diploma -
Salinas West Point College