Summary
Overview
Work History
Education
Skills
Training
Character Reference
Timeline
Generic
Renato D. Avelino

Renato D. Avelino

Taguig City

Summary

Diligent Technical Support Specialist with solid background in troubleshooting and resolving technical issues. Recognized for efficiently managing support tickets and improving user satisfaction. Demonstrated expertise in system diagnostics and customer communication.

Overview

16
16
years of professional experience

Work History

IT Technical Support Specialist

Conti's Specialty Foods Inc.
05.2015 - 01.2025
  • Provided comprehensive assistance to customers, addressing all inquiries and technical issues
  • Executed the replication of sales data from store locations to the head office seamlessly
  • Devised and implemented Point of Sale (POS) button configurations within the POS system
  • Conducted thorough sales data analytics to derive actionable insights
  • Diagnosed and resolved software-related challenges to ensure operational efficiency
  • Configured and established POS server units, including HP POS servers, to enhance sales processes
  • Maintained database backups for each store, ensuring the integrity and completeness of sales data
  • Set up and customized advanced Point of Sales (POS) systems tailored to business needs
  • Managed the inventory management system to optimize stock control and efficiency
  • Engineered and configured self-service kiosk systems within LS Business Central for improved customer experience
  • Sourced hardware and other technological devices to support future developments and innovations
  • Streamlined IT processes for increased efficiency and reduced downtime.
  • Collaborated with cross-functional teams to develop and implement IT solutions.

TECHNICAL SUPPORT STAFF

THE Expressions Company
06.2009 - 09.2013
  • Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
  • Ensured continuous system availability by proactively monitoring performance metrics and taking corrective action when needed.
  • Enhanced team productivity by sharing technical knowledge through training sessions and documentation.
  • Collaborated with cross-functional teams to ensure seamless integration of new technologies.
  • Reduced downtime in critical IT systems by promptly addressing technical concerns.

Education

Computer Technician - Licensure on Computer Technician

Samson College of Science And Technology
Legarda St. Sampaloc Manila
03.2009

Skills

  • Customer Service Skills
  • MS Excel
  • MS Word
  • PowerPoint
  • Typing skills
  • Data analytics
  • Business Analytics
  • SAP System
  • SQL application installation and queries
  • LS Retail Navision 2013 r2 System
  • LS Business Central Software System
  • Remote desktop support
  • Hardware installation
  • Operating system support
  • Help desk support
  • Jet report application
  • Office 365 Microsoft installation
  • Microsoft SharePoint
  • Handling POS cancellations with BIR

Training

Basic Supervisory, Expressions Center for Learning (ExCeL), 09/01/10

Character Reference

Karen C. Fonacier

IT-Operations Officer

Conti's Specialty Foods Inc.

Cell #: +63922-443-0620


Kathyrine J. Magracia

Freelance Senior Web Developer

Cell #: +63919-488-3442

Timeline

IT Technical Support Specialist

Conti's Specialty Foods Inc.
05.2015 - 01.2025

TECHNICAL SUPPORT STAFF

THE Expressions Company
06.2009 - 09.2013

Computer Technician - Licensure on Computer Technician

Samson College of Science And Technology

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Renato D. Avelino