Renato Balbin Jr
Senior Operations Specialist
Dasmariñas
Summary
Productive Senior Operations Specialist with a 20-year track record of building internal processes to meet client objectives. Skilled in team collaboration, resource management, and problem-solving, ensuring seamless operations and achievement of objectives. Reliable and adaptable, consistently delivering high-quality results in dynamic environments.
Overview
23
23
years of professional experience
3
3
Certificates
Work History
Senior Operations Specialist
Aeven Philippines
09.2021 - Current
- As a Senior Operations Specialist, I am assigned to a project, to perform technical consultancy for the same customer, Novo Nordisk. This project aims to modernize the IT infrastructure and services of Novo Nordisk.
- Windows 11 Project. We customized and released Windows 11 via autopilot as a new enterprise platform. Building solutions to a variety of services and configuration to provide the enterprise needs. I was mainly part of the hypercare support for our Windows 11 project, where our solutions are based.
- Some tools that we use in our daily tasks – Microsoft Intune, Microsoft Configuration Manager (SCCM), Azure DevOps, Teams, O365, Sharepoint, Hyper-V, Windows 10/11 devices, GitHub Portal, Airwatch, ServiceNow, GPO, AD, etc.
- Aeven Philippines builds on a decade of experience and has a reputation for developing high quality enterprise level software solutions and support as a Microsoft Gold Certified Partner. The Manila based delivery center is part of Aeven's 24/7 Global Operations Centre setup and delivers services in close cooperation with Aeven's other centers in Denmark, and the Czech Republic.
SCCM Configuration Manager / SCCM Administrator
Microsourcing Philippines
08.2020 - 08.2021
- I am functioning as an SME who primarily handles SCCM Packaging and Deployment within BMD Group AU company
- Leading tasks in software packaging, importing and deploying application using SCCM 2012.
- Working with the main IT department who supports the companies IT infrastructure – including support to users who are having issues with software installation and configuration issues (chat, email, and remote assistance)
- Involves in setting up client imaging and support. Maintains OS and software updates on client machines.
Business Systems Consultant 3 - Server Implementation Consultant
Wells Fargo Enterprise Global Services
11.2018 - 08.2020
- We are accountable for governance of lifecycle management of the majority of software products installed in Wells Fargo server assets. The work that we do is critical to the success of our Enterprise and our customers as our efforts are aimed at keeping our data and technology systems safe from cybersecurity exploits.
- As a Server Implementation Consultant, we are responsible for managing execution of activities required to be in compliance with lifecycle management standards and policies. These includes patching, vulnerability management, baseline configuration management and End of Life management of product instances installed on Wells Fargo servers.
- Provides matrix leadership to cross-functional teams and collaborates with US based Implementation Consultants and project managers and other stakeholders in designing appropriate execution plan to accomplish vulnerability remediation.
- As a Patch Identification Specialist, we make sure that all application products that are available in the enterprise software catalogue have the latest patch versions.
- Research/Identification and coordination are the main skills honed in this nature of role. We have to make sure that enterprise products are up-to-date by performing these tasks on quarterly basis.
Technical Consultant Level 3 / SCCM Administrator / Release Manager
Hewlett-Packard Enterprise / DXC Technology
08.2008 - 06.2018
- SCCM Administrator / Release Manager (DXC Technology, 2016 – June 2018)
- As a SCCM Administrator and Level 3 Technical Lead, I am handling technical escalation queried by my colleagues. These are technical issues concerning SCCM 2012 clients.
- Primarily responsible as a Release Manager. Packaging, importing and deploying application using SCCM 2012.
- Working with on-shore counterparts to plan and strategize deployments of applications to company’s global sites.
- Collaborating with various teams (on-shore counterparts, GSD, network team, imaging team, etc) to discuss and resolve issues concerning SCCM clients and application deployment issues.
- Provides Service Improvement Process to help increase the team’s deliverables and meet customer’s SLA (Service Level Agreement)
- Involved in software and Microsoft patch releases to enterprise clients. This also includes testing methodologies and backend preparation
- Inventory Reporting and Management. This includes report generation and report customization, sometimes utilizing SQL scripting to gather data directly from reporting database.
- Software Distribution / Patch Management Technical Team Lead (HPE, 2012 - 2016)
- 3rd level support as technical lead, with RADIA as the primary deployment technology
- Handles enterprise technical management of several live accounts. Also a technical escalation contacts that involves RADIA-related issues
- Responsible in transitioning new accounts. This involves knowledge transfer to customer/clients that aims to familiarize them in terms of HP standards, software management processes and phases (end-to-end process). Also contributes in building and migrating new infrastructure to HPCA standards
- Involved in setting up Primary Tier servers that includes and limited to imaging, application configuration, SQL and Oracle database configuration. Servers are utilized and managed via VPN connection -Citrix, VMWare, VPC, RDP and other sorts of remote server management tools.
- Accountable in documenting new and ongoing processes in terms of technical standards of the services offered by the team
- Primarily involved in software and Microsoft patch releases to enterprise clients. This also includes testing methodologies and backend preparation
- Maintains and manages account servers for software releases and patch acquisition and patch releases.
- Inventory Reporting and Management. This includes report generation and customization. sometimes utilizing SQL scripting to gather data directly from reporting database.
- Software Packaging Management Team (HP, 2008 - 2012)
- 2nd level support as account technical lead, with more than 10 members working under several accounts
- Provides software repackaging service for European accounts which utilizes Macromedia Installshield as the main packaging tool for enterprise customization of vendor MSI installers
- Contributes in carving out new procedures for the benefit of the entire team process and policies, focusing on business without neglecting the aptitude of subordinates.
- Consistently providing good leadership that resulted to seamless productivity
- Implements a strict compliance with policies and various QA process such as test planning, test execution, and result analyses
- Functionality, compatibility, reliability, usability, installation, repair, un-installation, security and related test methodologies.
- Alongside team management, I am also assigned to package critical applications, and Quality Assurance tasks, to help in delivering high-quality outputs for the team.
- Handles 3rd level of internal escalation regarding software packaging issues.
- Regular meetings with account management leads and contributes in improvements
- Business Continuity Management Lead (HP, 2008 - 2014)
- As a Business Continuity Management SPOC of the team organization, I am tasked to make sure that ALL teams can still provide support to their respective accounts, in case of service disruption such as flood, earthquake, fire, or any disaster that may disrupt the overall operation of the organization.
- Collaborates with high-ranking officials within the company to align the team’s BCM processes. Managed the Test Foot Print of the organization to ensure recovery of service to customers and stakeholders.
Systems Engineer / HP GRAD Specialist (SPOC and Team/Shift Leader)
Microbase Incorporated
02.2005 - 08.2008
- Deployed in GRAD Team of HP Philippines as a Quality Assurance Specialist and a team leader, utilizing Marimba Technology as the main software repackaging tool.
- Handled 3rd level internal support for P&G / HP software deployment system. Rendering software support efforts (phone, chat, email) across the globe, particularly clients within P&G and HP.
- Has been a Team Lead of the software deployment team (6 subordinates) of HP GRAD Americas account that renders software repackaging and integration services for global sites of both HP and P&G. Also led EMEA team of 6 associates from June 2007 to December 2007.
Field Service Engineer / POS Technician
SYCOM Systems and Services
08.2003 - 02.2005
- Specializes in on-site computer hardware service, troubleshooting and maintenance, which provides on-site service and support.
- One of the POS (cash registers) technicians of selected SM Department Stores
- Leading role in computer system management, setup, configuration, and deployment.
- Exposed in Network Engineering and IT solutions.
- SYCOM is competent in providing on-site services and support that tenders POS (Point of Sale), ATM machine, or simple PC services. It specializes in computer hardware troubleshooting, support and maintenance. Its primary partners are SM Department Stores (for POS machines).
Technical Support Technician
Advanced Multi Products and Services
03.2003 - 06.2003
- Absorbed from on-the-job Training.
- Provides PABx on-site configuration, support and maintenance, as well as computer repairs and services.
- AMPS is a telecommunications company which specializes in providing PABx machines including its configuration and maintenance. It also offers structured cabling and network engineering.
Education
Bachelor of Science - Computer Engineering
Pamantasan Ng Lungsod Ng Maynila
Manila 04.2001 -
Skills
MECM/SCCM
MICROSOFT INTUNE
TECHNICAL LEAD
ITIL PROCESS
Certification
70-410: Installing and Configuring Windows Server 2012
Timeline
Senior Operations Specialist
Aeven Philippines
09.2021 - Current
SCCM Configuration Manager / SCCM Administrator
Microsourcing Philippines
08.2020 - 08.2021
Business Systems Consultant 3 - Server Implementation Consultant
Wells Fargo Enterprise Global Services
11.2018 - 08.2020
Technical Consultant Level 3 / SCCM Administrator / Release Manager
Hewlett-Packard Enterprise / DXC Technology
08.2008 - 06.2018
Systems Engineer / HP GRAD Specialist (SPOC and Team/Shift Leader)
Microbase Incorporated
02.2005 - 08.2008
Field Service Engineer / POS Technician
SYCOM Systems and Services
08.2003 - 02.2005
Technical Support Technician
Advanced Multi Products and Services
03.2003 - 06.2003
Bachelor of Science - Computer Engineering
Pamantasan Ng Lungsod Ng Maynila
04.2001 -