Renan Yanzon
Business Operations Associate Manager - Network Management
Quezon City, Metro Manila
Summary
As an individual with passion, dedication and vast experience with 6 years of experience in the industry particularly in waterworks both management and operation setting, I was able to learn all the aspects of handling water operations and management both internal and customer-facing concerns. In addition to that, I have knowledge with project management and implementations of service contracts, oversee and monitor the inspection process.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Business Ops Assoc. Manager - Network Management
Manila Water
Quezon City, Metro Manila, Philippines
06.2025 - Current
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Enhanced team productivity by implementing efficient project management strategies.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
Senior Territory Manager
Manila Water Company Inc
01.2024 - 06.2025
- Overall manager assigned in a zone in terms of billed volume, collection, and stakeholder relationships within VIPs and government agencies
- Boosted zone’s billed volume through strategic management
- Achieved superior collection rates with efficient processes
- Fostered strong ties with VIPs and government agencies
Customer Case Manager
Manila Water Company Inc
12.2022 - 12.2023
- Managed and resolved customer queries and concerns efficiently by collaborating with contractors.
- Resolved customer queries efficiently with contractors
- Enhanced customer satisfaction by addressing concerns
- Collaborated to boost query resolution success rates
Technical Customer Case Manager
Manila Water Company Inc
08.2021 - 12.2022
- Spearheaded team deployment, optimized operational costs, and streamlined contractor billing.
- Led team deployment initiatives
- Reduced operational costs effectively
- Streamlined contractor billing processes
- Enhanced efficiency and profitability
Network Unit Manager
Manila Water Company Inc
11.2019 - 08.2021
- Spearheaded non-revenue water loss reduction, supply computation, leak detection, and technical management within a designated zone.
- Spearheaded non-revenue water loss reduction initiatives
- Drove successful leak detection to minimize water loss
Field Engineer
DMSC Construction Maynilad Contractor
01.2019 - 11.2019
- Led project coordination, managed team deployment, and oversaw all technical aspects of construction.
- Coordinated projects for timely delivery
- Managed team for optimal results
- Oversaw technical aspects for quality
- Ensured efficiency in construction tasks
On-the-Job Trainee
Sunwest Construction and Development Inc
05.2017 - 06.2017
- Spearheaded civil engineering tasks, specializing in surveying and Civil 3D applications.
- Led engineering projects with precision
- Optimized surveying using Civil 3D tools
- Enhanced project efficiency through expertise
- Delivered high-value civil engineering solutions
Education
Bachelor of Science - Civil Engineering
Bicol University College of Engineering
Legazpi City01-2018
Skills
MS Office Applications
Operations management
Project management
Logical, Analytical, and Computational Skills
AutoCAD
SAP Application (SAP PRD, S4 Hana)
Customer Relations Management (CRM)
Driving (AT / MT)
Disclaimer
I hereby certify that all the information indicated in this resume were all true and correct.
Timeline
Business Ops Assoc. Manager - Network Management
Manila Water
06.2025 - Current
Senior Territory Manager
Manila Water Company Inc
01.2024 - 06.2025
Customer Case Manager
Manila Water Company Inc
12.2022 - 12.2023
Technical Customer Case Manager
Manila Water Company Inc
08.2021 - 12.2022
Network Unit Manager
Manila Water Company Inc
11.2019 - 08.2021
Field Engineer
DMSC Construction Maynilad Contractor
01.2019 - 11.2019
On-the-Job Trainee
Sunwest Construction and Development Inc
05.2017 - 06.2017
Bachelor of Science - Civil Engineering
Bicol University College of Engineering