Renalyn Samson

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Handling Service Issues
• Acknowledging customers complaints
• Take ownership of customer issue
• Providing customer support
• Ensuring complete customer satisfaction

• Provided primary customer support to internal and external customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered constant flow of customer calls with minimal wait times.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Handled customer inquiries and suggestions courteously and professionally.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Promptly responded to inquiries and requests from prospective customers.
• Promoted available products and services to customers during service, account management, and order calls.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Worked well in a team setting, providing support and guidance.

• Demonstrated creativity and resourcefulness through the development of innovative solutions. Used critical thinking to break down problems, evaluate solutions and make decisions.

• Provided professional services and support in a dynamic work environment.

• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• Gained strong leadership skills by managing projects from start to finish.

• Acted as a team leader in group projects, delegating tasks and providing feedback.

• Developed strong organizational and communication skills through coursework and volunteer activities.

• Delivered services to customer locations within specific timeframes.

• Self- motivated, with a strong sense of personal responsibility.

• Proved successful working within tight deadlines and a fast-paced environment.

• Organized and detail-oriented with a strong work ethic.

• Demonstrated respect, friendliness and willingness to help wherever needed.

• Exercised leadership capabilities by successfully motivating and inspiring others.

• Managed time efficiently in order to complete all tasks within deadlines.

• Developed strong communication and organizational skills through working on group projects.

• Worked effectively in fast-paced environments.

• Proven ability to develop and implement creative solutions to complex problems.

• Excellent interpersonal and verbal communication skills with customers, fellow employees and managers.

• Ability to smile and display a professional appearance and attitude that constantly exemplifies excellent in job performance.

• Ability at working well with others while learning and exhibiting a positive outlook.

• Computer skills and competences ( Microsoft office, Internet )

• Constantly maintain high customer service standards.

• Assisting guest queries about the services offered thru phone call or in the reception area.

• Booked appointments answered phones greeted guest, handled payments at created guest ticket/receipt for spa and salon services.

• Welcomed customers and helped determine their needs.

• Greeted customers entering store and responded promptly to customer needs.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Restocked and organized merchandise in front lanes.

• Answered questions about store policies and addressed customer concerns.

• Addressed customer needs and made product recommendations to increase sales.

• Stocked, tagged and displayed merchandise as required.

• Tallied cash drawer at beginning and end of each work shift.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

• Upsold additional products and services to customers, increasing revenue.