Renalyn Guillermo
SR. SME, Operations (BPO)
Angeles City
Summary
Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
1
1
Language
Work History
Subject Matter Expert
Concentrix Daksh
Clark
07.2022 - Current
- Designed and prepared technical reports, studies and related documentation.
- Supported enterprise and business goals by introducing new product and service offerings.
- Led teams in scheduled and unscheduled equipment maintenance to optimize readiness.
- Analyzed business problems, identifying root causes and developing robust solutions.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Documented diagnostic results and supported root cause analysis and troubleshooting.
Customer Service Representative
Sutherland Global Services
Clark
10.2018 - 07.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Collected and analyzed customer information to prepare product or service reports.
Education
Bachelor of Science - Accounting Technology
Cagayan State University
Aparri, Cagayan, Philippines 06.2013 - 06.2017
Skills
Self-Motivated
Cultural Awareness
Critical Thinking
Interpersonal Communication
Dependable and Responsible
Active Listening
Decision-Making
Multitasking Abilities
Planning and Coordination
Data Entry
Attention to Detail
Organization and Time Management
Teambuilding
Clerical Support
Accomplishments
- Grow Coaching Certification
- Six Sigma Completer
Certification
Six Sigma
Timeline
Subject Matter Expert
Concentrix Daksh
07.2022 - Current
Six Sigma
04-2022
Customer Service Representative
Sutherland Global Services
10.2018 - 07.2020
Bachelor of Science - Accounting Technology
Cagayan State University
06.2013 - 06.2017