RENALIE D. PAPASIN
Cebu City
Summary
To obtain a position that will let me use my strong organizational skills, educational background, and ability to work well with people.
Overview
11
11
years of professional experience
14
14
years of post-secondary education
Work History
Sales Manager | Chief Operation Officer
Liteclerk Corporation
11.2019 - 06.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
Implementor Operation Manager
Cebu Innosoft Solution Services Inc.
- 10.2019
Office Staff
Express Call Smart & Sun Distributor
03.2016 - 02.2017
On the Job Training
Guadalupe Community Multi-Purpose Cooperative
05.2015 - 07.2015
On the Job Training
Cebu Innosoft Solution Services Inc.
11.2014 - 03.2015
Education
Bachelor of Science - Information Technology
Asian College of Technology International Educational Foundation
01.2012 - 01.2016
High School - undefined
Cantipla Integrated School
01.2008 - 01.2012
Elementary - undefined
Tabunan Elementary School
01.2002 - 01.2008
Skills
- Customer Service
- Leadership
- Reliability
- Honesty
- Hardworking
- Punctuality
- Dependability
- Motivation
- Clerical Skills
- Microsoft Word
- Microsoft Excel
- POS Software
- Payroll Software
- Accounting Software
- Project Management
- Data Analysis
- Team Management
- Communication
Client relationship management
Sales planning
Sales reporting
Staff management
Sales tracking
Lead generation
Sales operation
Business planning
Market research
Sales team training
New business development
Relationship building
Account management
Performance management
Strategic planning
Order management
Product knowledge
Direct sales
Vendor management
Motivational skills
Proposal development
Sales operations
Business development and planning
Verbal and written communication
CRM software
Marketing strategy
Analytical problem solver
Skills Capabilities
- Handling Good Customer Service
- Leadership
- Reliable, honest and hardworking
- Punctual, dependable, motivated and less supervision
- Knowledgeable in clerical works
- Proficient to use Microsoft Word and Excel
- Knowledgeable about software’s like POS, PAYROLL, ACCOUNTING and Others
- Project Management
- Data Analysis
- Team Management
- Communication
Personal Information
- Age: 32
- Date of Birth: 10/04/92
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Sales Manager | Chief Operation Officer
Liteclerk Corporation
11.2019 - 06.2025
Office Staff
Express Call Smart & Sun Distributor
03.2016 - 02.2017
On the Job Training
Guadalupe Community Multi-Purpose Cooperative
05.2015 - 07.2015
On the Job Training
Cebu Innosoft Solution Services Inc.
11.2014 - 03.2015
Bachelor of Science - Information Technology
Asian College of Technology International Educational Foundation
01.2012 - 01.2016
High School - undefined
Cantipla Integrated School
01.2008 - 01.2012
Elementary - undefined
Tabunan Elementary School
01.2002 - 01.2008
Implementor Operation Manager
Cebu Innosoft Solution Services Inc.
- 10.2019
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