Renabelle Daclan
Tisa, Cebu City
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
2025
2025
years of professional experience
Work History
SERVER/Head IST/NRO
TEXAS ROADHOUSE CEBU
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Casino Dealer
Nustar Resorts and Casino
02.2022 - 03.2024
- Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
- Exchanged legal currency for gambling chips and coin money.
- Handled large sums of money responsibly, ensuring accurate payouts to customers while minimizing errors in transactions.
Host/Server/Coach
TGIFRIDAYS AYALA CEBU
01.2017 - 10.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
BS In Hotel & Restaurant Management -
University of Cebu
2013
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Team collaboration
- Guest relations management
Timeline
Casino Dealer
Nustar Resorts and Casino
02.2022 - 03.2024
Host/Server/Coach
TGIFRIDAYS AYALA CEBU
01.2017 - 10.2019
SERVER/Head IST/NRO
TEXAS ROADHOUSE CEBU
BS In Hotel & Restaurant Management -
University of Cebu