Rena Hilario
Naic, Cavite,CALABARZON
Summary
Aspiring to work as a Room Attendant aboard a cruise ship where behind-the-scenes excellence contributes to memorable guest experiences. Known for being dependable and detail oriented, I am motivated by the opportunity to grow within a global hospitality setting while traveling to different destinations.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Alorica, Three E-com Center
Seaside Blvd, Pasay City, Metro Manila, Philippines
10.2025 - 12.2025
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
- Built rapport with customers through courteous and professional communications.
- Monitored customer satisfaction metrics, identifying trends and developing strategies to address areas of concern.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
- Collaborated with the sales team to identify and target customer needs, driving sales through informed recommendations.
Cashier/Accounting Clerk
SM SUPERMARKET SM TANZA
Tanza, Cavite, Philippines
04.2025 - 09.2025
- Processed cash, credit and debit payments, ensuring smooth transaction flow and customer satisfaction.
- Processed transactions quickly and accurately, enhancing customer checkout experience.
- Managed inventory tasks, including stock takes and product ordering, supporting efficient stock levels.
- Verified register at start and end of shifts, contributing to accurate financial reporting.
Education
Bachelor of Science - Bachelor of Science in Tourism Management
STI College Rosario Cavite Inc
Rosario, CAV2025
Skills
- Trustworthiness & Respect for Guest Privacy
- Willingness to Learn & Follow Procedures
- Guest-Focused Attention to Detail
- Strong Work Ethic & Physical Endurance
- Adaptability in a Multicultural Environment
- Cabin Readiness & Turnaround Efficiency
- Safety & Compliance AwarenessStrong customer service orientation
- Respect for Structure & Chain of Command
References
- Marilyn S. Aguilar - Accounting Officer in Charge
- +63955-983-2322
Timeline
Customer Service Representative
Alorica, Three E-com Center
10.2025 - 12.2025
Cashier/Accounting Clerk
SM SUPERMARKET SM TANZA
04.2025 - 09.2025
Bachelor of Science - Bachelor of Science in Tourism Management
STI College Rosario Cavite Inc