Remy So
Business Intelligence Analyst
Cebu City, Province of Cebu
Summary
Prodigious BIA accomplished at processing large-scale stores of disorganized data into harmonious and accessible Business Intelligence tools. Deft at providing easily understood dashboards and templates. Eager to contribute to team success through hard work, attention to details and excellent organizational skills. Motivated to learn and grow and open to new learnings.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Business Intelligence Analyst
Teleperformance
01.2022 - 04.2025
- Analyze trends, causes and variances and create and distribute routine and ad-hoc reports.
- Perform basic analysis and develop standard reports with minimal variance.
- Assists the Account Management team with daily administrative needs required to provide exceptional client support.
- Collected data from wide-ranging sources.
- Created KPI dashboard and templates for Operations.
Real-time Analyst
Teleperformance
01.2016 - 01.2022
- Monitoring and managing the call volume queues Real Time to meet daily Service Level target while maintaining intraday service consistency.
- Managing agent schedule adherence by planning, monitoring and reporting agent activities.
- Managing break schedules especially on instances of unforeseen events (i.e. call surges, high absenteeism, system issues, etc.)
- Tracking, reporting and coordinating system concerns with Operations, IT team and client as defined in the downtime process.
Customer Representative
Teleperformance
01.2015 - 01.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Promoted as a SME after 8 months
Service Crew
Mcdonald's
01.2013 - 01.2015
- Operated cash registers and POS systems.
- Delivered outstanding service to customers to maintain and extend relationships.
Education
Associate in Computer Technology - Computer Technology
College of Technological Sciences-Cebu
Cebu City 04.2013 - 01.2015
Skills
Advanced in Excel (Power Pvot, Power Query, MySQL)
Timeline
Business Intelligence Analyst
Teleperformance
01.2022 - 04.2025
Real-time Analyst
Teleperformance
01.2016 - 01.2022
Customer Representative
Teleperformance
01.2015 - 01.2016
Associate in Computer Technology - Computer Technology
College of Technological Sciences-Cebu
04.2013 - 01.2015
Service Crew
Mcdonald's
01.2013 - 01.2015
Similar Profiles
Nazrin AlakbarzadeNazrin Alakbarzade
Customer Representative at TeleperformanceCustomer Representative at Teleperformance
Jorge BecerrilJorge Becerril
Business Manager at TeleperformanceBusiness Manager at Teleperformance
Tapan Kumar MajiTapan Kumar Maji
Customer Service Team Lead at TeleperformanceCustomer Service Team Lead at Teleperformance
MOHAMMAD MINAJMOHAMMAD MINAJ
Operations Team Leader at TeleperformanceOperations Team Leader at Teleperformance
Marie Sunshine LabugaMarie Sunshine Labuga
Cost Accounting at Julies Group Of CompaniesCost Accounting at Julies Group Of Companies