Remus Benjamin
Customer Service Representative
guinobatan albay,LUN
Summary
Dynamic and empathetic Customer Service Representative with a proven track record at Sutherland Global Service. Excelled in resolving customer complaints, enhancing loyalty and satisfaction through expert active listening and effective call management. Skilled in computer proficiency and product knowledge, adept at maintaining professionalism in high-stress situations.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Sutherland Global Service
07.2023 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Marcial O Ranola Memorial School
04.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Computer Proficiency
Timeline
Customer Service Representative
Sutherland Global Service
07.2023 - 09.2024
High School Diploma -
Marcial O Ranola Memorial School
04.2001 -
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