Remmanuel Mischa Cordero
Angeles City
Summary
A highly motivated and results-driven professional with extensive experience in managing and mentoring a vast range of operational departments. Ability to lead teams and coordinate innovations, as well as recognized to troubleshoot problems through detailed analysis and intelligent solutions.
Overview
15
15
years of professional experience
Work History
Senior Operations Manager
TELUS International Philippines
11.2024 - Current
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Improved operational efficiency by streamlining processes and implementing innovative strategies.
Associate Director for Operations
VXI Global Holdings
09.2022 - 11.2024
- Coordinated business continuity planning efforts to ensure minimal downtime during unexpected events or crises
- Implemented risk management strategies to mitigate potential operational disruptions or losses
- Empowered team members by delegating responsibilities effectively while still offering support when needed
- Developed strong relationships with key partners, suppliers, and vendors, resulting in improved collaboration and cost savings
- Initiated process improvements that led to increased output without sacrificing quality or customer service standards
- Improved operational efficiency by identifying bottlenecks in workflows and implementing targeted solutions
NPS Manager
VXI Global Holdings
12.2019 - 09.2022
- Accomplished multiple tasks within established timeframes
- Managed and motivated employees to be productive and engaged in work
- Maximized performance by monitoring daily activities and mentoring team members
- Cross-trained existing employees to maximize team agility and performance
Training Supervisor
VXI Global Holdings
12.2018 - 12.2019
- Accomplished multiple tasks within established timeframes
- Managed and motivated employees to be productive and engaged in work
- Maximized performance by monitoring daily activities and mentoring team members
- Cross-trained existing employees to maximize team agility and performance
Training Specialist
VXI Global Holdings
01.2016 - 12.2018
- Trained and mentored new personnel hired to fulfill various roles
- Enhanced employee performance by developing and implementing comprehensive training programs
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals
Customer Service Representative
VXI Global Holdings
03.2014 - 01.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
Marketing Associate
Health Solutions Enterprises Inc
09.2012 - 02.2013
- Boosted brand visibility by developing and executing targeted marketing campaigns.
- Coordinated successful trade shows and events, increasing brand exposure and generating new business leads.
Customer Service Representative
Convergys
02.2011 - 05.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Special Events Coordinator
Corporate Executive Search Inc
05.2010 - 08.2010
- Facilitated communication between internal events personnel and external vendors to quickly resolve any conflicts or concerns.
- Greeted patrons and participants at events to guide guests to locations and answer questions.
Education
Bachelor of Arts - Major in Communications
St. Paul University
Manila03-2010
Skills
- Long-range goal setting
- Planning and execution
- Personnel Development
- Strategic planning
- Operations management
- Operational excellence
- Business planning
LANGUAGE
English
Timeline
Senior Operations Manager
TELUS International Philippines
11.2024 - Current
Associate Director for Operations
VXI Global Holdings
09.2022 - 11.2024
NPS Manager
VXI Global Holdings
12.2019 - 09.2022
Training Supervisor
VXI Global Holdings
12.2018 - 12.2019
Training Specialist
VXI Global Holdings
01.2016 - 12.2018
Customer Service Representative
VXI Global Holdings
03.2014 - 01.2016
Marketing Associate
Health Solutions Enterprises Inc
09.2012 - 02.2013
Customer Service Representative
Convergys
02.2011 - 05.2012
Special Events Coordinator
Corporate Executive Search Inc
05.2010 - 08.2010
Bachelor of Arts - Major in Communications
St. Paul University
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