Remil Santiago
Davao City
Summary
With cumulative years of IT experience in network administration and customer support, successfully led IT project startups, closedowns, and implementations in Asia and parts of Africa funded by USAID, UK, and EU Government. Expertise lies in implementing and administrating various Microsoft technologies including Microsoft Azure cloud, Microsoft Active Directory Domain services, Microsoft M365, and Microsoft Windows 2016 and 2019. Additionally, hands-on experience with ManageEngine Endpoint Central for Patch/Vulnerability Management and a UEM (Unified Endpoint Management) solution. Skilled in configuring, deploying, and maintaining hardware/software such as HP Intelligent Provisioning (ILO), Cisco Meraki SD-WAN and Meraki Access Points (AP), Cisco Managed POe Switches, VLAN network isolation, NIC Teaming, and LAG Implementation. Furthermore, possesses solid knowledge of TCP/IP, IP addressing, sub-netting, ITSM (IT Service Management - FreshService), and MFA (Multi-Factor Authentication - PingID, Google Authenticator, etc.).
Overview
11
11
years of professional experience
Work History
Regional IT Lead - Asia
DAI Global, LLC
03.2021 - Current
- Provide IT support to Asia and some parts of Africa
- Lead and be the Tier 2 and 3 escalation support for all regional Project IT
- Keep IT staff of projects within the region informed of DAIT’s systems and maintenance updates
- Assist the company in developing and maintaining solution articles and documentation
- Provide tier 1,2 & 3 support to DAI Projects and staff
- Manage DAI technology project standards and implementation processes in the region
- Lead and manage project start-ups and closedowns in the region
- Process tickets escalated by Level 1 support (eg
- Project IT SysAdmin, Project IT Technician)
- Assist IT Ops in patch management
- Assist IT Ops in the deployment, implementation and monitoring of enterprise applications to project sites
- Training and orientation of local IT staff
IT Specialist
DAI Global, LLC
06.2024 - 07.2024
- Company Overview: A USAID funded project (US$ 49 M) Governance
- Setup communication equipment - This includes the configuration and testing of firewall, routers and switches
- Setup servers – This includes the configuration and testing of network services such as AD, DNS, DHCP, File and Print sharing, group policy and account management
- Setup client workstations - Desktop and laptop setup for end users involve joining computers to the domain, setting up the email client, antivirus, office suite and other standard applications
- Setup of peripheral equipment - Peripheral equipment refers to network printers, scanners and other multifunction devices
- Prepare documentation of network configuration and application licenses - Upon completion of setup and configuration, IT Systems Specialist will prepare and update all the necessary LAN and licensing documentation
- Train Local IT Support - IT Systems Specialist will train local IT support staff or company on routine maintenance tasks for communication equipment, servers, workstations and peripherals; software installation and configuration; policies and procedures for IT hardware and software procurement; policies and procedures for user registrations; and responding to IT-related requests coming from the team
- A USAID funded project (US$ 49 M) Governance
IT Specialist
DAI Global, LLC
01.2024 - 02.2024
- Company Overview: A USAID funded project (US$ 11 M) Governance
- Coordinate with local IT staff and supervise the process as they perform final backup and verification of data from servers, computers, and portable or removable storage devices
- Server decommissioning procedures performed by DAI Technology trained system administrator (remotely if needed)
- Coordinate with local IT staff and supervise the process of securely erasing data from all computers (servers, desktops, laptops), mobile devices, removable or portable storage media and other network devices using industry-standard sanitizing method
- Terminate and clean-up VPN tunnel connection with DAI
- Coordinate and supervise the proper destruction and disposal of used media
- A USAID funded project (US$ 11 M) Governance
IT Support
DAI Global, LLC
11.2021 - 01.2022
- Company Overview: A USAID-OTI funded project (US$ 14.4 M) Governance Project
- Review IT-related closedown tasks and equipment disposition plan submitted by project IT staff and project management
- Verify inventory of all IT-related equipment, ensuring that all related connected devices for a specific service are planned to be transferred to the same beneficiary after sanitization
- Coordinate with closedown manager, identify project users who will be joining other ongoing projects or will need email services migrated to O365 at the end of project
- Determine any special method of sanitizing storage devices required by the client
- Coordinate with FAS team and project closedown manager and endorse the project closedown calendar
- Develop an IT-Closedown calendar for the project in accordance with the Project’s closedown calendar and set the following expectations for the closedown team: Planned dates for end-user systems cleanup
- A USAID-OTI funded project (US$ 14.4 M) Governance Project
IT Support
DAI Global, LLC
02.2021 - 01.2022
- Company Overview: A USAID-OTI funded project (US$ 27.4 M) Malaysia Reform Initiative
- Day-to-Day IT Support & Advisory
- Help staff members to resolve IT issues, escalating to the home office via Support Tickets as needed/appropriate;
- Respond to all IT-related issues raised through DAI ticketing system FreshService;
- Track Support Tickets and liaise with Home Office IT support to resolve IT issues in an expedient manner;
- Provide general IT guidance and advisory to the Operations Manager and Admin and Logistics Assistant as needed;
- Provide IT security best practices or recommendations to MARI Staff to ensure compliance with latest updates and security protocols;
- Coordinate closely with Macrolynx personnel to ensure effective division of labor and efficient responses to IT requests;
- Verify inventory of all IT-related equipment and software;
- Ensure all computers are operating smoothly and comply with security requirements;
- A USAID-OTI funded project (US$ 27.4 M) Malaysia Reform Initiative
IT Support
DAI Global, LLC
09.2020 - 02.2021
- Company Overview: A USAID funded project (US$ 24.5 M) Environmental Project
- Day-to-Day IT Support
- Help staff members to resolve IT issues, escalating to the home office via Support Tickets as needed/appropriate;
- Responding to all IT-related issues raised through DAI ticketing system at support.dai.com;
- Track Support Tickets and liaise with Home Office IT support to resolve IT issues in an expedient manner;
- Provide general IT support to the IT and Database Manager as requested
- Closeout IT Support for Zamboanga City and General Santos City
- Coordinate closedown activities with Protect Wildlife IT and Database Manager, Senior Operations Manager and home office IT team;
- Create customized closedown activity plan with schedule for each site in coordination with Protect Wildlife team and submit to DCOP for review and approval;
- A USAID funded project (US$ 24.5 M) Environmental Project
Network Administrator
DAI Global, LLC
10.2019 - 01.2020
- Company Overview: A USAID funded project (US$35.9 M) Governance Project
- Supervision of structured LAN cabling for three (3) story building
- Configuration of HP server using intelligent Provisioning and deployment of HP DL360 Windows 2016 server
- Configuration of Cisco SG350 Managed switch (LAG and VLAN)
- Configuration and deployment of Meraki Firewall MX84 and Access Points MR33 for three offices in Libya (Tripoli, Benghazi & Sabha)
- Documentation of network infrastructure
- Configuration of WAN/LAN
- Deployment of laptops using WDS/MDT
- Training and orientation of the local IT staff
- A USAID funded project (US$35.9 M) Governance Project
Network Administrator
DAI Global, LLC
03.2014 - 04.2019
- Company Overview: A USAID funded project (US$ 16M) Governance Project
- Managing the prompt and efficient delivery, implementation, and installation of internal systems such as computer network, equipment, corporate applications (e.g.OS, anti-virus, standard office applications, corporate servers, desktops, laptops);
- Maintenance, configuration of Windows 2012, 2016 AD DC and troubleshooting of IBM Notes ver
- 8.5 - 9.0.1 client formerly Lotus Notes;
- Configuration/provisioning and deployment of IP PBX Cisco Phones based on asterisk FREEPBX;
- Configuration, maintenance and deployment of Cisco Meraki, Dell SonicWall NSA 220 Firewall/ TZ 215 wireless-N appliance;
- Technical review for IT procurement and making sure that the procurement process is compliant to USAid procurement policies
- A USAID funded project (US$ 16M) Governance Project
Education
Computer Science -
AMA Computer College
01.1996
Skills
- Customer support
- Network configuration
- Planning
- Troubleshooting
- Deployment
- Testing
- Crystal Reports
- Technical problem solving
- Time management
- Handling multiple tasks
- Teamwork
- Continuous learning
Personal Information
- Date of Birth: 09/24/73
- Marital Status: Married
Timeline
IT Specialist
DAI Global, LLC
06.2024 - 07.2024
IT Specialist
DAI Global, LLC
01.2024 - 02.2024
IT Support
DAI Global, LLC
11.2021 - 01.2022
Regional IT Lead - Asia
DAI Global, LLC
03.2021 - Current
IT Support
DAI Global, LLC
02.2021 - 01.2022
IT Support
DAI Global, LLC
09.2020 - 02.2021
Network Administrator
DAI Global, LLC
10.2019 - 01.2020
Network Administrator
DAI Global, LLC
03.2014 - 04.2019
Computer Science -
AMA Computer College
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