Remedios Cesa
Customer Service Professional And Sales Professional
Z3-1466 Bahadas Tabunok, Talisay City Cebu
Summary
Dynamic customer service professional with a proven track record at Fast Growing Trees, achieving a 90%-98% satisfaction rate. Skilled in complaint handling and active listening, I excel in resolving complex issues and mentoring teams, consistently exceeding performance targets while maintaining CRM data integrity.
Overview
19
19
years of professional experience
Work History
E-commerce Customer Support Specialist (Seasonal)
Fast Growing Trees (Upwork)
12.2024 - 11.2025
• Managed 50+ daily customer complaints via email and chat • Coordinated with carriers (UPS, FedEx) for delivery issues • Processed returns/refunds following compliance guidelines • Maintained 90%- 98% customer satisfaction rate
Senior Sales Development Representative & Mentor B
Timelyai Ltd
02.2022 - 12.2024
• Led outreach campaigns for beauty/wellness industry clients • Mentored team of 5 junior SDRs on compliance and best practices • Consistently exceeded targets by 25% quarterly • Managed CRM data integrity and reporting
Publishing Consultant
AuthorHouse & Xlibris (UK Hours)
12.2019 - 12.2022
• Worked 8am - 5pm UK time serving international authors • Reviewed and verified publishing contracts and documentation • Guided authors through complex publishing compliance requirements • Achieved 95% client retention rate
Hospitality Mediator & Client Relations Officer
Airbnb & Property Management
09.2015 - 11.2019
• Mediated high-stakes disputes between hosts and guests • Verified property documentation and compliance certificates • Managed sensitive financial and legal documentation • Resolved 200+ complex cases monthly
Customer Service Representative
Orbitz Travel
07.2011 - 04.2015
• Handled flight, hotel, and car rental bookings/modifications • Processed disputes and chargebacks per compliance protocols • Managed high-volume email and phone inquiries • Specialized in complex international travel issues
Customer Service & Technical Support Specialist
Sprint Telecommunications
02.2007 - 07.2011
• Resolved technical issues and billing disputes • Specialized in customer retention and escalation management • Maintained 97% accuracy in data entry and account updates • Handled sensitive customer information per regulatory requirements
Education
Bachelor of Science - Business Administration And Management
University of San Carlos
Cebu City, Province Of Cebu, Philippines 05.2001 -
Skills
Active listening
Timeline
E-commerce Customer Support Specialist (Seasonal)
Fast Growing Trees (Upwork)
12.2024 - 11.2025
Senior Sales Development Representative & Mentor B
Timelyai Ltd
02.2022 - 12.2024
Publishing Consultant
AuthorHouse & Xlibris (UK Hours)
12.2019 - 12.2022
Hospitality Mediator & Client Relations Officer
Airbnb & Property Management
09.2015 - 11.2019
Customer Service Representative
Orbitz Travel
07.2011 - 04.2015
Customer Service & Technical Support Specialist
Sprint Telecommunications
02.2007 - 07.2011
Bachelor of Science - Business Administration And Management
University of San Carlos
05.2001 -