Rej-jane Robancho
Virtual Executive Assistant
Kidapawan City
Summary
Dedicated Executive Partner with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Customer Care Executive
AXA Philippines
Davao City
07.2022 - Current
- Coordinated timely responses to online customer communication and researched complex issues.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Kept accurate records of all customer interactions and transactions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Policy Issuance Specialist
AXA Philippines
Davao City
07.2021 - 06.2022
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
Sales Associate
AXA Philippines
Davao City
08.2019 - 06.2021
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Engaged with customers to effectively build rapport and lasting relationships.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Obtained underwriting approval by completing application for coverage.
School Guidance Counselor
Makilala Institute of Science and Technology
Makilala
10.2016 - 06.2019
- Maintained positive relationships with students, faculty, alumni, and administration.
- Used data to monitor students' progress and recommend solutions for improvement.
- Reviewed and discussed new students' academic credentials, interests, and educational goals.
- Identified and addressed concerns of incoming students and parents.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Helped students develop organizational, time management and study skills.
Education
Bachelor of Science - Psychology
San Pedro College
Davao City, Philippines 06.2012 - 03.2016
Skills
Well-organized
References
Kimberly Cunanan
Timeline
Customer Care Executive
AXA Philippines
07.2022 - Current
Policy Issuance Specialist
AXA Philippines
07.2021 - 06.2022
Sales Associate
AXA Philippines
08.2019 - 06.2021
School Guidance Counselor
Makilala Institute of Science and Technology
10.2016 - 06.2019
Bachelor of Science - Psychology
San Pedro College
06.2012 - 03.2016
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