Reiza Elizabeth Garcia

Work History

Mercury Drug Corporation

General Santos City

12.2017 - Current

Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Directed promotion and brand loyalty efforts to build direct relationships with customers.
Developed sales strategy to meet established sales objectives.
Trained and developed new team members in alignment with branch service standards and objectives.
Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
Demonstrated knowledge of branch financial products, loans and lines of credit.
Coached and developed branch staff by offering constructive feedback and Type training opportunities.

Mercury Drug Corporation

General Santos City

09.2014 - 04.2015

Maintained appropriate drug records and completed reports as necessary.
Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
Educated patients about possible drug interactions and gave special administration instructions.
Provided education and support to reduce obesity, diabetes and heart disease.
Conducted medical device training to treat and rehabilitate illnesses and diseases safely.
Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
Complied with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs.
Prepared medications in blister packs to provide safe and convenient way to take prescribed medication.
Worked as preceptor to provide practice-based instruction to students at pharmacy practice sites.
Affixed correct labels to direct patients to correctly take medication as recommended by healthcare provider.

Mercury Drug Corporation

General Santos City

09.2014 - 04.2015

Counted and labeled prescriptions with correct item and quantity.
Communicated instructions to patients or caregivers about proper use and storage of drugs.
Kept pharmacy counter and related areas clean, neat and organized.
Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Received incoming supplies and stocked in correct locations.
Assisted pharmacy staff with preparing medications and filling orders.
Updated computer system with current customer, payment and inventory information.
Trained new pharmacy staff on computer system and drug management protocols.
Greeted customers and responded to questions with friendly, knowledgeable assistance.
Counseled customers on medications, appropriate dosage and potential side effects.
Implemented strong filing techniques to sort and store important documents and medical forms.
Received, processed and entered prescription orders into pharmacy databases.
Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
Tracked pharmacy inventory and reported medication numbers to lead pharmacists.

Davao Medical School Foundation Hospital

Davao City

06.2013 - 12.2013

Interacted with healthcare professionals to support timely and proper processing of prescriptions.
Followed department policies, procedures and best practices for pharmacy operations.
Used pharmacy software to enter prescription and insurance information.
Counseled patients on new medications and OTC products.
Assisted pharmacist in final review of filled prescriptions.