REI PAOLO V. SANTELICES
Meycauayan
Summary
Versatile customer and System Engineer, skilled in customer management and troubleshooting, in dynamic, challenging, fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of customer service and technical support and unsurpassed work ethic. Committed to high standards of service, performance, and integrity. Seeking to apply expertise and experience to drive long term company growth and success, and keen to expand knowledge and skills for self-development.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Freelancer
RPS OFFICE EQUIPMENT REPAIR & MAINTENANCE SERVICES
Meycauayan, Province Of Bulacan, Philippines
01.2023 - Current
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Provided technical support and maintenance for clients' printing machines, ensuring optimal performance and security.
Technical Supervisor
THINKING MASTER OFFICE EQUIPMENT TRADING
Quezon City, Metro Manila, Philippines
02.2021 - 12.2022
- Initiated regular preventive maintenance routines to minimize equipment failure rates and extend the life of company assets.
- Streamlined technical processes by implementing automation and optimizing workflows, resulting in increased efficiency and reduced downtime.
- Boosted team morale and productivity levels through regular recognition of outstanding individual contributions and collaborative successes within the department.
- Monitoring of available machine that is in tip top condition and machines that are needed to be repair
- Calibrated, maintained and operated equipment for maximum performance.
- Demonstrated excellent problem-solving abilities by quickly identifying root causes of technical issues and implementing appropriate solutions to mitigate future occurrences.
- Implemented rigorous quality control measures to ensure all products met or exceeded industry standards before release to customers.
- Increased customer satisfaction rates by promptly addressing technical issues and providing exceptional support services to clients.
System Engineer III, Field Engineer (Digital Equipments)
AKINTO MARKETING CORPORATION
11.2016 - 03.2020
- Service and repair of printing equipment (e.g Duplicator machines, cutters, binders and multifunction printers) and audio-visual equipment for the clients
- Provide monthly maintenance on all Multifunction printers under FSMA (Full Service Monitoring Agreement) contract mainly Fuji Xerox machines.
- Provide monthly billing statement and collecting payments to and from the client.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
- Improved system efficiency by implementing and optimizing hardware and software components.
System Engineer II, Field Service Engineer
AKINTO MARKETING CORPORATION
09.2009 - 11.2016
- Install, configure, train and maintaine client machines.
- Provide good customer service and strong relationship with the clients.
- Provide high level technical support and troubleshooting to internal and external clients
- Generate monthly sales quota of spare parts, services and consumables.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
- Managed and monitored installed systems for highest level of availability.
System Engineer I, In-House Training and Services Engineer
AKINTO MARKETING CORPORATION
08.2009 - 09.2009
- Repair the pulled-out machines by the Field System Engineer
- Provide quality checking of machines before delivery
- Check the demo machine units before and after the demonstration conducted by the System Consultants and providing solutions for the client during demonstration
Intern
PHILIPPINE LONG DISTANCE TELEPHONE COMPANY (PLDT)
Pasig, Metro Manila, Philippines
04.2008 - 05.2008
- Monitoring of service flags in the SDH room and for field work, we helped in providing preventive maintenance on each cross connect cabinets that is within the coverage of our designated central office.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
BS Electronics & Communications Engineering -
ADAMSON UNIVERSITY
01.2008
High School -
ST. MARY’S ACADEMY OF STO. NINO
01.2003
Elementary -
ST. MARY’S ACADEMY OF STO. NINO
01.1999
Skills
- Hardware and software installation
- Software installation
- Network troubleshooting
- Microsoft Office proficiency
- Troubleshooting
- Cisco equipment familiarity
- Customer support
- AutoCAD knowledge
Certification
- CCNA ROUTING AND SWITCHING INTRODUCTION TO NETWORKS
MERALCO FOUNDATION INC. , Ortigas Ave., Pasig City
April 27 to July 13, 2014
- · PRODUCT INNOVATION AND TROUBLESHOOTING NINGBO R.D.C OFFICE EQUIPMENT CO., LTD. (http://www.nbrdc.com) Digital duplicators and other printing products.
No.928 Chengxin Road, Yinzhou Investment and
Innovation center, Ningbo, China.
May 7 to May 12, 2012
- · AUTOCADD 2011 IN MICROCADD
MICROCADD SM CITY NORTH EDSA
January 22 to March 19, 2011
Timeline
Freelancer
RPS OFFICE EQUIPMENT REPAIR & MAINTENANCE SERVICES
01.2023 - Current
Technical Supervisor
THINKING MASTER OFFICE EQUIPMENT TRADING
02.2021 - 12.2022
System Engineer III, Field Engineer (Digital Equipments)
AKINTO MARKETING CORPORATION
11.2016 - 03.2020
System Engineer II, Field Service Engineer
AKINTO MARKETING CORPORATION
09.2009 - 11.2016
System Engineer I, In-House Training and Services Engineer
AKINTO MARKETING CORPORATION
08.2009 - 09.2009
Intern
PHILIPPINE LONG DISTANCE TELEPHONE COMPANY (PLDT)
04.2008 - 05.2008
High School -
ST. MARY’S ACADEMY OF STO. NINO
Elementary -
ST. MARY’S ACADEMY OF STO. NINO
BS Electronics & Communications Engineering -
ADAMSON UNIVERSITY