Reiner D. Valenzuela
Bacoor Cavite
Summary
Results-driven professional with extensive experience at Biohax Institute, achieving a 40% increase in patient scheduling efficiency. Proficient in CRM management and skilled in building strong relationships, consistently delivering exceptional customer service, and generating leads. Strong background in EHR systems with a focus on workflow improvement to support organizational goals.
Overview
10
10
years of professional experience
Work History
Medical Admin & Transcriber
Biohax Institute, LLC.
06.2022 - 03.2026
- I helped manage 50–80 weekly patient appointments, improving scheduling efficiency by 30%.
- I worked as a maintainer of EHR systems (AdvancedMD, PatientNow, CERBO) with 98% data accuracy.
- I handled 30–50+ daily patient inquiries via email/chat, ensuring timely communication.
- I acted as a liaison between patients and providers, improving workflow efficiency.
- I provided admin and medical support (data entry, follow-ups, chart prep), reducing turnaround time by 25%.
- I verified patient and insurance information for accuracy and completeness.
- I ensured HIPAA-compliant documentation by reconciling clinical notes and records.
Business Development Representative | Sales Admin
AEDO.AI
03.2022 - 05.2022
- I helped the company generate and manage over 100 qualified leads per month, increasing pipeline growth by 25%.
- I worked as a scheduler, managing 40–60+ weekly appointments, improving calendar efficiency by 30%.
- I supported sales and admin operations, accelerating deal processing and team productivity.
- I worked as a marketing support, assisting in marketing campaigns and driving a 15–20% increase in engagement.
- Maintained CRM records (95–98% accuracy) and tracked customer interactions for reporting.
- I provided marketing analysis and administrative support, improving campaign performance and daily operations.
Franchise Success Manager
Carbone Restaurant (Group Canada)
08.2021 - 01.2022
- I managed 40–70+ weekly schedules and calendars, improving efficiency by 30%.
- Handled 50–100+ daily emails, ensuring timely responses, and organized inbox management.
- Maintained documents, databases, and reports with 95%–98% data accuracy.
- I conducted data entry, research, and analysis, supporting business decisions and growth opportunities.
- Improved team coordination and communication, reducing delays, and enhancing workflow.
- I provided customer support, resolved inquiries, and improved satisfaction and response time.
Medical Sales Representative
Biocare Lifesciences Inc.
02.2019 - 07.2021
- I built relationships with 50 to 100+ healthcare professionals, increasing client retention by 30%.
- I worked as a trusted partner to healthcare providers.
- Delivered product presentations and demos to 20–40+ clients weekly, improving engagement and conversions.
- Provided consultative selling and product education, enhancing client satisfaction and decision-making.
- I managed lead follow-ups and client support, increasing the deal closure rate by 20%–25%.
- Consistently achieved 100–120% of sales targets, driving revenue growth.
- Maintained strong partnerships with key medical personnel through ongoing support and communication.
Medical Sales Representative
Philcare Pharma Inc.
06.2017 - 02.2019
- I helped the company achieve 100–120% of sales targets, driving revenue growth, and market expansion.
- I built relationships with 50 to 100+ healthcare professionals, improving client retention by 25 to 30%.
- Delivered 20–40+ product presentations monthly, increasing engagement and conversion rates.
- I provided expert product knowledge and consultative selling, strengthening client trust.
- I worked and managed client follow-ups and support, improving response time and customer satisfaction.
- Maintained records, reports, and documentation with 95–98% accuracy.
Customer Account Executive | Technical Support
The Results Companies
09.2016 - 03.2017
- Streamlined support processes, increasing customer satisfaction by 25%, and reducing resolution time by 30%.
- Handled 30–60+ daily client interactions, delivering reliable technical support.
- Provided solution-based support, improving first-call resolution by 20%.
- Resolved issues promptly, maintaining 90–95% client satisfaction, and retention.
- Monitored performance and implemented process improvements to enhance efficiency.
- Leveraged customer feedback and after-sales support to improve the experience and client loyalty.
Education
Bachelor of Science - Architecture
TECHNOLOGICAL INSTITUTION OF THE PHILIPPINES
Philippines01.2005
Skills
- Customer Service & Technical Support
- Lead Generation & Sales Support
- Appointment Setting & Calendar Management
- CRM & Administrative Management
- Communication & Relationship Building
- Marketing & Social Media Support
- Research, Data Analysis & Reporting
- Technical & Digital Tools
- Proficient in EHR, CRM systems, Microsoft Office, G Suite, WordPress, Canva, and basic video editing
Accomplishments
- Community Leadership Award
- Best in Content Marketing
- Best in Lead Generation
- Best in E-Commerce
Tools Platforms
- CRM & EHR
- AdvancedMD, CERBO & PatientNow
- Dynix Diagnostic, Spectracell Labs, Cyrex Labs, Cyrex Labs, Vibrant Lab, Trudiagnostics Lab, Sanesco Neuro 360, & AccessLab
- Monday.com, Formstacks, Docusign & Sales Navigator
- Loom, Trello, PDF, QuillBot, Slacks
- MS Office, MS Outlook, MS Teams
- Chat GPT, Gemini, Remini & Waybook
- Outlook 365, Gmail, Outlook OneDrive, G-Suites & Cloud
- V-LookUp, Grammarly & Last pass
- Telegram, Skype, Zoom, & WhatsApp
Trainings Certificates
- 60 Days Virtual Training, VIRTUALAHAN INC., 08/01/22
- 30 Days Virtual Training, PHYLLIS SONG SUPER VA TRAINING, 05/01/22
- PRC Licensure Training, PHILCARE PHARMA INC., 01/01/19
- A.N.C Group Sales Training, MAZDA DEALERSHIP PASIG, 01/01/14
Websites
Timeline
Medical Admin & Transcriber
Biohax Institute, LLC.
06.2022 - 03.2026
Business Development Representative | Sales Admin
AEDO.AI
03.2022 - 05.2022
Franchise Success Manager
Carbone Restaurant (Group Canada)
08.2021 - 01.2022
Medical Sales Representative
Biocare Lifesciences Inc.
02.2019 - 07.2021
Medical Sales Representative
Philcare Pharma Inc.
06.2017 - 02.2019
Customer Account Executive | Technical Support
The Results Companies
09.2016 - 03.2017
Bachelor of Science - Architecture
TECHNOLOGICAL INSTITUTION OF THE PHILIPPINES