Reinald Tormon
Dentist
Metro Manila
Summary
Dedicated Dentist skilled at developing effective treatment plans for patients experiencing tooth decay and other various oral diseases and issues. Committed to providing personalized patient care through quality service and communication. Accommodating when helping patients overcome dental fears by displaying patience and compassion.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Virtual Assistant position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
3
3
Languages
Work History
Dentist
Dr. Hazelle Espeleta Dela Cruz Dental Clinic
Metro Manila
03.2015 - Current
- Extracted teeth, performed root canals and filled cavities with dedication to pain management.
- Performed root canal procedures to treat nerve and dental pulp issues and prevent further damage to teeth and gums.
- Supported patient comfort with calm demeanor and individualized pain management.
- Completed consultations with patients for treatment plan.
- Diagnosed and treated infections, mouth ulcers and other problems with oral mucosa.
- Evaluated performance of all clinical staff to deliver constructive feedback and acknowledge strengths resulting in better working relationships and performance improvements.
- Created individualized treatment plans to maintain or restore oral health of patients.
- Assessed patient needs and developed treatment plans for restorative work.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Removed wisdom teeth and performed root canals.
- Reviewed patient health history and performed checkups to assess current issues.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
Customer Service Representative
Streams Global Services
Metro Manila
03.2010 - 06.2010
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Processed customer adjustments to maintain financial accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Educated customers about billing, payment processing and support policies and procedures.
Paralegal Assistant
Freelance
Metro Manila
03.2010 - 03.2022
- Assisted lawyers with materials preparation for internal and external training events.
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Researched state statutes, decisions, legal articles, codes and documents.
Education
Bachelor of Science Doctor of Dental Medicine - Doctor of Dental Medicine
National University Manila
Metro Manila 04.2010 - 04.2010
Skills
Writing reports
Office management
[48] WPM typing speed
Transcription and dictation
Document conversion
Writing and editing
Legal Research
Medical terminology expert
Medical transcription
Medical terminology
Dental terminology knowledge
Dental office administration
Dental evaluation and assessment
Copywriting and editing
Additional Information
I recently graduated in an Online Academy for Virtual Assistants in which i develop this skills that can help you, - Email Marketing - Copywriting - Basic Graphic Design using Canva - Microsoft Office ( Word, Powerpoint, Excel) - I also have knowledge on Medical Field
Timeline
Dentist
Dr. Hazelle Espeleta Dela Cruz Dental Clinic
03.2015 - Current
Bachelor of Science Doctor of Dental Medicine - Doctor of Dental Medicine
National University Manila
04.2010 - 04.2010
Customer Service Representative
Streams Global Services
03.2010 - 06.2010
Paralegal Assistant
Freelance
03.2010 - 03.2022