Hi, I’m
Reina Joy Patindol
Medical Scribe
Cebu City, Province Of Cebu
Summary
Healthcare professional with over 10 years of experience supporting patients, healthcare providers, and clinical teams in fast-paced healthcare environments. Experienced in medical scribing, clinical documentation, healthcare customer service, medication and prescription support, insurance verification, and HIPAA-compliant handling of patient information. Skilled in documenting high-volume patient encounters, with experience handling approximately 60 encounters per day across behavioral and mental health services. Detail-oriented, highly coachable, adaptable, and committed to accuracy, confidentiality, and quality patient support. Eager to bring my healthcare knowledge, documentation experience, and strong communication skills to a Medical Scribe role.
Overview
11
years of professional experience
Work History
Brighter Days Mental Health and Recovery Center
Medical Scribe
12.2022 - Current
Job overview
- Experienced in high-volume medical documentation, handling approximately 60 patient encounters per day.
- Strong knowledge of healthcare terminology and clinical documentation, particularly in behavioral and mental health settings.
- Highly detail-oriented and committed to accurate, complete, and timely documentation.
- Able to work efficiently under pressure while maintaining quality and confidentiality.
- Coachable, adaptable, and open to learning new systems, workflows, and documentation standards.
- Strong communication and customer service skills developed through experience supporting healthcare accounts.
Optum Global Solutions, UHGCebu, Philippines
Customer Service Support Representative
11.2015 - 11.2022
Job overview
- Experienced in healthcare customer service and medical administrative support within a high-volume healthcare environment.
- Processed medication refills and specialty medication requests with accuracy and attention to detail.
- Coordinated with physicians’ offices, pharmacies, patients, and internal teams to ensure timely medication processing and fulfillment.
- Verified insurance coverage and assisted patients with medication-related insurance concerns.
- Managed patient inquiries and resolved medication-related issues through effective communication and problem-solving.
- Maintained accurate patient documentation while strictly following HIPAA regulations and confidentiality standards.
- Monitored medication orders and followed up with relevant parties to ensure proper processing, delivery, and fulfillment.
- Demonstrated strong organizational, communication, multitasking, and attention-to-detail skills while supporting healthcare teams and patient needs.
Education
JHCSC Pagadian CampusProvince Of Zamboanga Del Sur, Philippines
Bachelor of Science from Information Technology
04.2001
Skills
Medical Scribing & Clinical Documentation
Medical Terminology & Healthcare Knowledge
EMR/EHR Documentation
HIPAA Compliance & Patient Confidentiality
Healthcare Customer Service & Communication
Attention to Detail & Accuracy
Timeline
Medical Scribe
Brighter Days Mental Health and Recovery Center
12.2022 - Current
Customer Service Support Representative
Optum Global Solutions, UHG
11.2015 - 11.2022
JHCSC Pagadian Campus
Bachelor of Science from Information Technology
04.2001