Reina E. Seno
Bogo City, Cebu
Summary
Dynamic administrative professional with extensive experience at the Department of the Interior and Local Government VII. Proven expertise in office administration and customer service, enhancing workflow efficiency and fostering positive relationships. Skilled in data analysis and records management, consistently delivering accurate financial reports and improving operational processes.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Department of the Interior and Local Government VII
06.2025 - Current
- Answered phone calls, delivering messages to staff and greeting clients.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated the office supply section, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Provided secretariat support during conducted trainings and activities.
- Maintained inventory of office supplies and placed orders.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Project Evaluation Officer II
Department of the Interior and Local Government VII
01.2023 - 06.2025
- Ensured compliance with funding requirements by adhering to strict guidelines for evaluation design, implementation, and reporting.
- Recommended adjustments to monitoring, measuring and analysis strategies to effectively assess progress toward program goals.
- Determined performance indicators and how to measure and assess success of programs.
- Close coordination with the Central Office and Sub-Regional Offices on the monitoring and implementation of projects.
Financial Analyst II
Department of the Interior and Local Government VII
10.2019 - 12.2022
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
Customer Service Representative
Fusion BPO
05.2017 - 05.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products and services.
Branch Cashier
Coolway Multi-Purpose Cooperative
10.2014 - 05.2017
- Participated actively in staff meetings, sharing insights on process improvements that could enhance overall branch performance.
- Provided exceptional customer service, resolving issues promptly and professionally.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Increased efficiency by balancing cash drawers quickly and accurately at the end of each shift.
- Maintained a high level of accuracy in cash handling, minimizing discrepancies for smooth branch operations.
Branch Cashier
Hyundai Alabang, Inc.
08.2012 - 01.2014
- Adhered strictly to regulatory requirements, ensuring full compliance with all internal controls and audit standards within the branch''s cashier function.
- Streamlined cash handling procedures for improved accuracy and efficiency in daily operations.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
Bachelor of Science - Business Administration in Operations Management
STI College Alabang
Alabang, Muntinlupa City 04.2001 -
Skills
- Office administration
- Administrative support
- Data entry
- Computer skills (Microsoft Word, Excel, PowerPoint)
- Customer service
- Records management
Timeline
Administrative Assistant
Department of the Interior and Local Government VII
06.2025 - Current
Project Evaluation Officer II
Department of the Interior and Local Government VII
01.2023 - 06.2025
Financial Analyst II
Department of the Interior and Local Government VII
10.2019 - 12.2022
Customer Service Representative
Fusion BPO
05.2017 - 05.2019
Branch Cashier
Coolway Multi-Purpose Cooperative
10.2014 - 05.2017
Branch Cashier
Hyundai Alabang, Inc.
08.2012 - 01.2014
Bachelor of Science - Business Administration in Operations Management
STI College Alabang
04.2001 -
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