Hi, I’m
REGINE B. PANELO, LPT
Bulan
Summary
Professional hospitality specialist prepared for this role with proven experience in guest services and problem-solving. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in customer relations, communication, and conflict resolution. Known for reliability, professionalism, and delivering exceptional guest experiences.
Overview
2019
years of professional experience
Work History
NSDDM Management Services Inc.
Concierge Agent
2023 - 2025 (2 education.years_Label)
Job overview
- Ensured the safety of all hotel patrons by monitoring security cameras and reporting any suspicious activity to management immediately.
- Coordinated with housekeeping staff to accommodate early check-ins or late check-outs whenever possible, further enhancing the guest experience.
- Organized special events for hotel guests, creating unique experiences that encouraged repeat visits.
- Provided exceptional customer service by anticipating and addressing guest needs proactively.
Karl's Bakeshop
Sales Associate
2019 - 2020 (1 education.year_Label)
Job overview
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
New Blossom Catering
Service Crew Member
03.2017 - 01.2019
Job overview
- Maintained a clean and organized work environment for improved customer experiences.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
Education
Zamora Memorial College Sto. Niño Street Bacacay Albay 4509
Bachelor of Technology And Livelihood Education
06-2022
Vinisitahan National High School Vinisitahan Mainland Bacacay Albay 4509
High School Diploma
06-2018
Skills
Management Skills
Creativity
Critical Thinking
Leadership
Languages
English
Bilingual or Proficient (C2)
Filipino
Bilingual or Proficient (C2)
Timeline
Service Crew Member
New Blossom Catering
03.2017 - 01.2019
Concierge Agent
NSDDM Management Services Inc.
2023 - 2025 (2 education.years_Label)
Sales Associate
Karl's Bakeshop
2019 - 2020 (1 education.year_Label)
Zamora Memorial College
Bachelor of Technology And Livelihood Education
Vinisitahan National High School
High School Diploma