Regine Siblag
Manila
Summary
Dedicated and results-driven professional with a proven track record of delivering enhanced performance on key client metrics. Skilled in customer service, operational efficiency, and data-related tasks, consistently achieving optimal outcomes. Committed to maintaining strong employee relationships while driving organizational success.
Overview
13
13
years of professional experience
Work History
Security Virtual Assistant
Safe Passage Solutions
01.2024 - 02.2025
- Assigned to control gate home communities and condo
- Managing visitors and residents account in order to be able to access gate
- Making sure that the community is safe and all rules are followed
Data Supervisor
M-Power Solutions
01.2022 - 01.2024
- Established and managed key performance indicators to measure and improve processes, systems and data.
- Developed and maintained product data dictionary to document data source, ownership and accountability details.
- Partnered with subject matter experts in continuous improvement process, upgraded data quality and recommended innovative information management strategies.
Business Intelligence | Team Leader
TaskUs Inc
03.2016 - 01.2022
- Develop a deep understanding and share insights around the key metrics that drive performance and business
- Conduct data analysis to make business recommendations such as cost benefits, forecasting, and impact analysis
- Handle a team working in making sure that key metrics are at goal such as CSAT, AHT, FRT and Productivity
Customer Service Representative
Sitel Philippines
05.2015 - 02.2016
- Billing Support for Quill.com & Staples
- Providing explanations to customers for unfamiliar products they wanted to purchase
- T2 Support responsible for bulk orders
- Offer upselling for products for items required to upsell on a monthly basis
Customer Service | Quality Analyst
Convergys
01.2013 - 04.2015
- Responsible for making sure that operations are following the guidelines set for the campaign
- Responsible for calibration and discussion related to improvements needed for the campaign
- Facilitate Quality Calibration and launch Quality Guidelines for operations
Customer Service | Team Leader
Clariden Global
11.2011 - 01.2013
- Lead Generation Campaign
- Looking for professionals to join global executive education and major conference events in 9 countries
- Explaining the purpose of events and how are they going to benefit out of it
- Manage people in making sure we are getting the expected number of headcount needed for each event
Education
Bachelor of Arts - Communication
New Era University
Quezon City07.2013
Skills
- Proficient in Multitasking
- Quick Learner
- Excel Data Management
- Microsoft Office Proficiency
- Customer Relationship Management
- Team Collaboration Skills
- Lead generation
- Effective Communication
- Problem-Solving Abilities
Personal Information
Nationality: Filipino
Date Of Birth
05/30/93, San Miguel Bulacan
Hobbies and Interests
- Watching Netflix Series
- Travelling
- Freediving
Languages
English
Tagalog
Timeline
Security Virtual Assistant
Safe Passage Solutions
01.2024 - 02.2025
Data Supervisor
M-Power Solutions
01.2022 - 01.2024
Business Intelligence | Team Leader
TaskUs Inc
03.2016 - 01.2022
Customer Service Representative
Sitel Philippines
05.2015 - 02.2016
Customer Service | Quality Analyst
Convergys
01.2013 - 04.2015
Customer Service | Team Leader
Clariden Global
11.2011 - 01.2013
Bachelor of Arts - Communication
New Era University
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