Regine Longcayana
Customer Service Representative
Pasig City
Summary
To join a collaborative and goal-driven team where I can apply and further develop my analytical skills, contribute to achieving company objectives, and support a culture of excellence aligned with your organization’s values.
Overview
5
5
years of professional experience
Work History
Outbound, Chat Support, Sales, and Inbound Service
Transcom
Pasig City
02.2024 - 02.2026
- Responsible for contacting customers to gather feedback on their recent online purchases of Samsung products. Later assigned to the chat support team, where I assisted customers by resolving inquiries and issues, and provided voucher codes as part of promotional or service recovery efforts.
- Improved client retention rates by providing exceptional customer service and addressing concerns promptly.
- Managed incoming phone calls to resolve patient inquiries and refer calls to appropriate departments.
Technical Inbound Support Team - TSR
Concentrix
Shaw Boulevard Mandaluyong
05.2023 - 01.2024
- Assigned to handle inquiries from business owner customers regarding their bank statements and account details (money in and out). Also responsible for pitching sales opportunities and encouraging customers to upgrade their subscription plans.
Technical Inbound Support Team - TSR
Sitel/Foundever
San Pedro, Puerto Princesa Palawan
08.2021 - 01.2022
- Assigned to assist customers with antivirus protection for their accounts and online identity on phones and laptops, helping to prevent theft and online scams.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Bachelor of Arts - Communication
Palawan State University
Puerto Princesa City, Province Of Palawan, Philipp07-2022
Bachelor of Science - Information Technology in Programming
STI
Puerto Princesa City, Province Of Palawan, Philippines 04.2001 -
High School Diploma -
Sta. Monica High School
Puerto Princesa City, Province Of Palawan, Philippines 04.2001 -
Skills
Timeline
Outbound, Chat Support, Sales, and Inbound Service
Transcom
02.2024 - 02.2026
Technical Inbound Support Team - TSR
Concentrix
05.2023 - 01.2024
Technical Inbound Support Team - TSR
Sitel/Foundever
08.2021 - 01.2022
Bachelor of Science - Information Technology in Programming
STI
04.2001 -
High School Diploma -
Sta. Monica High School
04.2001 -
Bachelor of Arts - Communication
Palawan State University