Summary
Overview
Work History
Education
Skills
LANGUAGES
Hobbies and Interests
Timeline
Generic
Reginald B. Regis

Reginald B. Regis

Quezon City

Summary

Dedicated Customer Support Specialist with over 12 years of experience delivering exceptional service and resolving customer issues with professionalism and efficiency. Strong communication and problem-solving skills contribute to a dynamic organization that values customer satisfaction and loyalty. Committed to fostering positive relationships with clients while ensuring their needs are met, ultimately driving team success. Prepared to embrace new challenges and thrive in a fast-paced, customer-centric environment.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

BnBerry LLC
07.2024 - 02.2025
  • Managed booking platform inquiries
  • Assist guests with check-in, check-out, and concerns during their stay
  • Handle escalations and disputes from guests and booking platforms
  • Coordinate cleaners to prepare the property before and after guests’ stays
  • Handle maintenance request when needed
  • Responded to customer requests for products, services, and company information
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs

Chat, Email and Phone Support Ambassador

TDCX Philippines
06.2021 - 06.2024
  • - Provide urgent support for Home, Experience and Professional Host Reservations.
  • - Assist Host and Guest for any urgent issues before, during and after every stay.
  • - Check and issue billing adjustments to customer for cancellations and alterations.
  • - Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
  • - Identify and escalate priority issues per client specifications.

Sales, Billing and Technical Support Representative

AFNI Philippines
01.2020 - 04.2021
  • - Coordinate with accounts receivable and accounts payable department.
  • - Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
  • - Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
  • - Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients and more.

Technical Support Representative

Teleperformance Philippines
01.2012 - 10.2018
  • - Professionally trained for Broadband, ADSL, Cable, NBN, Wireless and Smart TV box users.
  • - Provided technical support to customers over the phone and via email
  • - Troubleshooted software and hardware issues for a variety of products
  • - Walked customers through step-by-step instructions for utilizing products effectively
  • - Assisted with setting up new equipment and software installations
  • - Documented and tracked customer issues and resolutions in a database
  • - Collaborated with other support team members to resolve complex technical issues

Education

Bachelor of Arts - Multimedia Arts - Animation

Southeast Asian Institute of Local Governance
09.2012

Computer hardware NCII - undefined

Philippine Paramedical and Technical School
05.2009

Skills

  • Property management
  • Customer service focus
  • Claims resolution
  • Booking
  • Data collection
  • Complaint handling

LANGUAGES

English - Proficient
Tagalog - Native
Cebuano - Native

Hobbies and Interests

Travelling, Music, Cooking

Timeline

Customer Service Representative

BnBerry LLC
07.2024 - 02.2025

Chat, Email and Phone Support Ambassador

TDCX Philippines
06.2021 - 06.2024

Sales, Billing and Technical Support Representative

AFNI Philippines
01.2020 - 04.2021

Technical Support Representative

Teleperformance Philippines
01.2012 - 10.2018

Computer hardware NCII - undefined

Philippine Paramedical and Technical School

Bachelor of Arts - Multimedia Arts - Animation

Southeast Asian Institute of Local Governance

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Reginald B. Regis