Regina S. Vivar
Customer Service Representative
Mandaluyong City
Summary
I would like to be a part of an organization where I could use and enhance my knowledge and talent for the development of both the organization and myself and I want to excel in this field with hard work, perseverance and dedication.
Superb motivational skills Strong verbal and personal communication skills. Accuracy and Attention to details. Tolerant and flexible, adjusts to different situations.
Overview
10
10
years of professional experience
Work History
Chat Support Specialist
TDCX
02.2025 - 08.2025
- Managed high-volume chat inquiries, maintaining professionalism under pressure and prioritizing tasks effectively.
- Assisted customers in navigating company website features, resulting in improved user experience and customer retention rates.
ANZ Global Services and Operations Manila
09.2022 - 12.2024
- Enhanced customer satisfaction by providing timely and accurate resolutions to technical issues.
- Investigated and resolved customer inquiries and complaints quickly.
Everise
12.2020 - 05.2022
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
Teletech
04.2018 - 11.2020
- Managed high-volume chat inquiries, maintaining professionalism under pressure and prioritizing tasks effectively.
Alorica
01.2017 - 02.2018
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Teleperformance PH
05.2016 - 11.2016
- Assisted guests in selecting suitable accommodations based on their preferences and budget.
- Contributed to revenue growth by upselling room upgrades, packages, and additional services during the booking process.
Max's Restaurant
07.2015 - 08.2015
Education
Bachelor Science in Tourism Management - Tourism Management
ABE International Business College
01.2015
Rizal Technological University - undefined
Rizal Technological University
01.2013
Highway Hills Elementary School - undefined
Highway Hills Elementary School
01.2009
Skills
Patience and tolerance
Complaint handling
Language fluency
Empathy display
CRM software usage
Performance tracking
Social media monitoring
Call center experience
Problem-solving skills
Microsoft office
Personal Information
- Height: 5'4
- Date of Birth: 01/25/97
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Place of Birth: San Juan
Timeline
Chat Support Specialist
TDCX
02.2025 - 08.2025
ANZ Global Services and Operations Manila
09.2022 - 12.2024
Everise
12.2020 - 05.2022
Teletech
04.2018 - 11.2020
Alorica
01.2017 - 02.2018
Teleperformance PH
05.2016 - 11.2016
Max's Restaurant
07.2015 - 08.2015
Rizal Technological University - undefined
Rizal Technological University
Highway Hills Elementary School - undefined
Highway Hills Elementary School
Bachelor Science in Tourism Management - Tourism Management
ABE International Business College
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