Regina P. Alejandro
Iloilo City, Province of Iloilo
Summary
Values resiliency and can multitask at any given event. Sets time management as a goal for every circumstance. Always have been a people person dedicated to other’s progress, imposes genuine care and love towards team and work. Had been exposed to / involving self in marketing planning and sales generating strategies which can improve sales of a store and is quite willing to explore and learn more of what needs to be enhanced and open for self-improvement. Believes in teamwork success, a person of integrity and innovates together with the company. A problem solver and has a proactive attitude. Exposed to manufacturing systems, production and retail businesses.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level managerial position. Ready to help a team achieve company goals.
Overview
13
13
years of professional experience
Work History
Store Manager
Mandaue Foam Industry Inc. Mandaue Foam Home Store - Main Branch
04.2019 - Current
- Accomplishes store objectives by managing staff; planning and evaluating store activities.
- Maintains staff by recruiting, selecting, orienting, and training employees.
- Ensures a safe, secure, and legal work environment by making sure that memorandums and store policies are being followed and being implemented.
- Develops personal growth opportunities by encouraging beyond staff’s capabilities.
- Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.
- Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
- Establishes strategic goals by gathering pertinent business, financial, service, and operations information.
- Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.
- Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
- Contributes to team effort by accomplishing related results as needed.
- Ensures that the visual standards and image of the store are maintained, such as store displays, signage and overall cleanliness.
- Maintains physical store, makes sure that all maintenance requests are being accomplished.
- Training newly aboard employees and prepares orientation pieces.
- Submits IT tickets via help desks and spot reports to ensure smooth sailing operations and the like.
- Practices 'Train the Trainer' strategy by conducting monthly meetings and Team buildings.
- Macro managing techniques and uplifts employee morale by making use of the training courses learned from previous experiences.
- Making sure that store quota is being met by providing marketing strategies that could improve sales and observes proper margin and reasonable OPEX (Operations Expense).
Customer Service Supervisor
Metro Manila Shopping Mecca Inc. The SM Store Delgado
05.2016 - 05.2019
- Supervise and coordinates with Customer Service Assistants and cashiers.
- Assign Customer Service Assistants to duties and prepare work schedules.
- Authorize payments and the return of merchandise.
- Resolve issues that may arise, including customer requests and handling complaints.
- Maintain specified supply and merchandise inventory.
- Prepare reports regarding sales volumes, merchandise returns and personnel matters.
- Hire and train or arrange for the training of new Customer Service Assistants and monitor and report on performance.
- May perform the same duties as workers supervised.
- May perform key holding and managerial duties if required, such as opening and closing the Customer Service Counters, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.
- Coordinates and takes instructions from the Branch Manager.
- Attends coordination meetings with co-managers and brainstorms Monthly Sales Plan as well as Annual.
Customer Service Supervisor
Mandurriao Star Inc. The SM Store Iloilo
06.2012 - 05.2016
- Customer Service Supervisor
- June 2012–May 2016
- 3 years and 11 months
Education
BS - PSYCHOLOGY
University of San Agustin
03-2012
BS - BIOLOGICAL SCIENCES
West Visayas State University
06-2008
PRIMARY AND SECONDARY SCHOOL -
Colegio Del Sagrado Corazon De Jesus
03-2004
Skills
- Computer literate
- Microsoft
- Open Office
- Excel
- PowerPoint
- Lotus Notes
- Oracle
- Visual Store
- People Core
- SAP
- Barter
- Spice Works
- Leadership Training
- Customer Service Training
- Customer complaint management
- Coaching
- Counseling
- Communication
- Scheduling
- Manning adjustments
- Flexibility
References
- Dr. Joselie Mari Palomo – Almarines, FAMED - Company Physician - Carelon Iloilo, +639232171558
- Ms. Marie Quidato, HR Manager, Mandaue Foam Industries Inc., +639175447683
- Maribel Loriega, Iloilo City Treasurer’s Office, Iloilo City Hall, Iloilo City Government, +639283077971, +639173098613
Timeline
Store Manager
Mandaue Foam Industry Inc. Mandaue Foam Home Store - Main Branch
04.2019 - Current
Customer Service Supervisor
Metro Manila Shopping Mecca Inc. The SM Store Delgado
05.2016 - 05.2019
Customer Service Supervisor
Mandurriao Star Inc. The SM Store Iloilo
06.2012 - 05.2016
BS - PSYCHOLOGY
University of San Agustin
BS - BIOLOGICAL SCIENCES
West Visayas State University
PRIMARY AND SECONDARY SCHOOL -
Colegio Del Sagrado Corazon De Jesus
Personal Information
- Age: 38
- Father's Name: Renato Prudente
- Mother's Name: Lorenda Prudente
- Date of Birth: 1987-05-09
Awards And Trainings
- 10 Year Loyalty Awardee, Colegio del Sagrado Corazon de Jesus
- 5 Year Loyalty Awardee, SM Retail Inc.
- Third Quarter Winner – Customer Service Rewards Program 2018, Excellence in Customer Service and Encounters
- COACH 101: COACHING, 2018-04-01, An introduction to leaders on how to properly coach employees.
- LEADER’S DAY, 2018-04-01, A whole day training for retail officers; Supervisors and Managers
- UP YOUR SERVICE: by Mr. Ron Kaufman, 2018-05-01 to 2018-07-31, Is the world’s leading educator and motivator for uplifting customer service and building customer culture.
- EFFECTIVE COMMUNICATION, 2018-08-01, Equips participants with practical and effective communication skills-listening, writing and interpretation.
- COACHING FOR SUCCESS, 2018-10-01, Provides coaching strategies using the GROW model to help leaders and managers in handling teams, establish and conduct effective and ethical coaching lessons.
- MANDAUE FOAM MANAGER’S SUMMIT, 2023-11-01, Singapore
- 5 Year Loyalty Awardee, Mandaue Foam Industries Inc.
Similar Profiles
JOSE GILBERT GONZAGAJOSE GILBERT GONZAGA
Warehouse Supervisor at Mandaue Foam Industry Gala Fuirnishing Inc.Warehouse Supervisor at Mandaue Foam Industry Gala Fuirnishing Inc.
Fernando LoloyFernando Loloy
Driver at MANDAUE FOAM INDUSTRY INC.Driver at MANDAUE FOAM INDUSTRY INC.
GARNERTED SUAREZGARNERTED SUAREZ
Delivery Driver at Mandaue Foam Furniture CenterDelivery Driver at Mandaue Foam Furniture Center
Adrian MontalboAdrian Montalbo
Content Moderator at ConectysContent Moderator at Conectys
Karen VargasKaren Vargas
Teacher at Department Of EducationTeacher at Department Of Education