REGINA MARCELO
CITY OF CALOOCAN,PHILIPPINES
Summary
Detail-oriented Records Administrator skilled in document control, data entry, and stock management. Ensures accurate record updates and inventory checks while facilitating supplier queries and maintaining quality standards. Experienced in purchasing, goods receipt management, and supplier negotiation, fostering positive relationships to ensure cost control and supply continuity. Committed to efficient customer relations and high-volume query management, supporting seamless daily operations.
Overview
9
9
years of professional experience
Work History
J.O Encoder
Caloocan City Hall Health Dept.
CITY OF CALOOCAN, Philippines
09.2025 - Current
- Performed data updates on information in company system.
- Completed relevant paperwork and filing accurately and swiftly, maintaining precise, up-to-date records.
- Managed document indexing and filing, ensuring easy accessibility and retrieval of digital records.
- Double-checked completed work to support continuous accuracy and adherence to quality measures.
- Established excellent working relationships with management and administrative staff.
Purchasing and Inventory Controller
878/Fulcrum Auto Supply Inc.
Metro Manila, Philippines
05.2017 - 08.2026
- Negotiated favourable terms and pricing with suppliers, resulting in significant cost reductions and improved profit margins.
- Managed inventory levels to meet operational needs while minimising excess stock and associated holding costs.
- Managed purchases, receipts, and documentation of finished goods, materials, packaging, and ingredients to ensure accurate inventory records.
- Processed and organised stock delivered to store, verifying correct order counts and products received before delivery sign-off.
- Conducted stock counts of storeroom inventory and alerted supervisor to low levels to prevent stockouts.
- Played a pivotal role in crisis management, ensuring continuity of supply during unexpected disruptions by activating alternative sourcing strategies.
- Resolved supplier disputes over quality, delivery, or invoicing issues to maintain strong relationships and uphold company standards.
Sales and Customer Service Representative
878 Auto Supply
05.2017 - 03.2019
- Increased sales targets by developing and maintaining strong relationships with new and existing customers.
- Informed customers of promotions and special offers to increase sales and revenue.
- Assessed customer needs through detailed consultations, recommending products that perfectly matched their requirements.
- Managed and resolved customer complaints efficiently, providing satisfactory solutions to enhance customer experience.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Handled high-volume telephone calls to address and resolve customer queries.
- Managed returns and exchanges with a focus on retaining customer trust and satisfaction.
- Attended meetings to discuss sales strategies and ways to improve services.
Education
Bachelor of Science - Business Administration
Unibersidad De Manila
Manila01-1996
Skills
- Data management
- Document control
- Records management
- Quality checking
- Quality checking
- Supply chain management
- Computer skills
- Customer engagement
- Records retrieval
Timeline
J.O Encoder
Caloocan City Hall Health Dept.
09.2025 - Current
Purchasing and Inventory Controller
878/Fulcrum Auto Supply Inc.
05.2017 - 08.2026
Sales and Customer Service Representative
878 Auto Supply
05.2017 - 03.2019
Bachelor of Science - Business Administration
Unibersidad De Manila