REGIN BASI
Pampanga
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Team Leader
Teletech Philippines (Telco Account)
04.2015 - 01.2024
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
CUSTOMER SERVICE REPRESENTATIVE
Sutherland, Clark, Pampanga
09.2014 - 03.2015
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
FRONT DESK OFFICER
Bliss Hotel, Pampanga
05.2013 - 08.2014
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
- Assisted with event coordination, resulting in successful conferences, meetings, and special events at the hotel.
- Monitored security cameras regularly to ensure a safe environment for both guests and employees on the property.
PIZZA HUT Service Crew
PIZZA HUT
04.2012 - 04.2013
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
Education
Bachelor of Science - Hotel, Motel, And Restaurant Management
University of The Assumption
Pampanga 05.2019 - 04.2024
Skills
Leadership Skillsundefined
Language
Tagalog, English
Personal Information
- Age: 31
- Height: 5'2
- Weight: 70 kg
- Date of Birth: 04/18/92
- Nationality: Filipino
Timeline
Bachelor of Science - Hotel, Motel, And Restaurant Management
University of The Assumption
05.2019 - 04.2024
Customer Service Team Leader
Teletech Philippines (Telco Account)
04.2015 - 01.2024
CUSTOMER SERVICE REPRESENTATIVE
Sutherland, Clark, Pampanga
09.2014 - 03.2015
FRONT DESK OFFICER
Bliss Hotel, Pampanga
05.2013 - 08.2014
PIZZA HUT Service Crew
PIZZA HUT
04.2012 - 04.2013
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