Regil John Madriaga
Paredes
Cagayan De Oro
Summary
Driven by a results-focused approach, I excelled at Teleperformance CDO as a Supervisor of Operations, where I enhanced team collaboration and met critical performance metrics. Skilled in Maintenance Oversight and Team Leadership, I adeptly balanced customer service excellence with effective staff evaluation, significantly improving operational efficiency and team development.
Overview
9
9
years of professional experience
Work History
Supervisor of Operations
Teleperformance CDO
09.2017 - 08.2023
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
IT Technical Support Representative
Concentrix
08.2014 - 08.2017
- Contributed to overall team success through consistent achievement of performance metrics such as response time, ticket volume, and resolution rate.
- Demonstrated adaptability by staying current with industry trends and rapidly acquiring new skills as needed to support evolving business requirements.
- Resolved technical issues for customers through remote assistance and on-site troubleshooting.
Education
No Degree - Information Technology
University of Baguio
Baguio City, Province Of Benguet, Philippines 04.2001 -
High School Diploma -
Regional Science High School
Cagayan De Oro, Province Of Misamis Oriental, Philippines 04.2001 -
Skills
Staff Evaluation
Maintenance Oversight
Team Development
Customer Service
Team Leadership
Performance Management
Languages
English
Advanced (C1)
Interests
Reading
Timeline
Supervisor of Operations
Teleperformance CDO
09.2017 - 08.2023
IT Technical Support Representative
Concentrix
08.2014 - 08.2017
No Degree - Information Technology
University of Baguio
04.2001 -
High School Diploma -
Regional Science High School
04.2001 -
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