Summary
Overview
Work History
Education
Skills
Timeline
Generic
Regiene Antroco

Regiene Antroco

Bacolod City

Summary

Results-driven professional with four years of experience as Customer Service/Tier 2 Technical Support Specialist and focuses on order processing, technical support, and customer service. Proven ability to provide exceptional customer support, including placing orders, tracking delivery status, and resolving concerns by liaising with couriers and internal teams. Adept at communication and collaboration, with a strong focus on achieving customer satisfaction and retention.

Overview

4
4
years of professional experience

Work History

Customer Service/Tier 2 Technical Support Specialist

Transcom Bacolod
Bacolod City, Province Of Negros Occidental
11.2019 - 03.2024
  • Liaised with couriers and internal teams to ensure timely and satisfactory resolution of customer issues.
  • Utilized strong communication skills to interact with customers and internal stakeholders effectively.
  • Streamlined troubleshooting processes for quicker issue resolution and improved customer experience.
  • Improved team collaboration by sharing technical knowledge and assisting colleagues with challenging cases.
  • Boosted client retention by consistently delivering exceptional Tier 2 technical support services.
  • Provided support to customers, including placing orders, tracking delivery status, and resolving product concerns.
  • Collaborated with internal teams to escalate and resolve complex technical issues.

Education

Bachelor of Science - Education

West Visayas State University
Himamaylan, Province Of Negros Occidental, Philippines
03.2019

Skills

Customer Service

Technical Skills

Clear Communication

Problem-solving

Collaboration

Timeline

Customer Service/Tier 2 Technical Support Specialist

Transcom Bacolod
11.2019 - 03.2024

Bachelor of Science - Education

West Visayas State University

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Regiene Antroco