Summary
Overview
Work History
Education
Skills
Certification
References
Certification Statement
Timeline
Generic
REGIELY B. BUSAY

REGIELY B. BUSAY

Tuguegarao City

Summary

Results-oriented restaurant supervisor with over 5 years of progressive experience in frontof-house operations, staff leadership, customer service, and compliance with food safety regulations. Skilled in managing high-volume restaurant environments, supervising crossfunctional teams, and resolving operational challenges with a focus on efficiency and customer satisfaction. Seeking to contribute expertise in hospitality management to dynamic and growth-focused organizations, locally or abroad.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Restaurant Supervisor

Shakey̜ s Philippines
Tuguegarao City
05.2023 - Current
  • Lead a team of 10+ employees, ensuring efficient restaurant operations and exceptional guest service.
  • Manage opening/ closing procedures, shift schedules, and ensure compliance with company standards.
  • Address customer concerns effectively, leading to improved satisfaction and loyalty.
  • Oversee inventory management, procurement, and stock level reconciliation.
  • Coach team members on safety, hygiene, and operational protocols.

Restaurant Team Leader

Shakey̜ s Philippines
Tuguegarao City
06.2021 - 05.2023
  • Supervised front-of-house activities and ensured adherence to service standards.
  • Assisted with hiring, training, and onboarding of new staff.
  • Conducted daily briefings to align staff with sales goals and service excellence.
  • Collaborated with kitchen staff to maintain food quality and timely service.

Service Crew / Cashier / Guest Relations

Shakey̜ s Philippines
Tuguegarao City
05.2019 - 06.2021
  • Provided attentive service to guests, managed orders, and ensured smooth table turnover.
  • Handled POS transactions with a focus on accuracy and efficiency.
  • Maintained sanitation and safety standards following health regulations.

Virtual Assistant - Top Performer Agent

Telehealth Company
  • Scheduled telehealth appointments for U.S.-based patients and ensured accurate EHR documentation.
  • Monitored for behavioral red flags and coordinated follow-ups with healthcare teams.
  • Delivered client support with a high level of professionalism and cross-cultural sensitivity.

Education

Bachelor of Science - Hospitality Industry Management

Cagayan State University
Tuguegarao City, Philippines
06-2019

Skills

  • Restaurant operations and compliance
  • Staff leadership and supervision
  • Customer experience management
  • Conflict resolution and complaint handling
  • Inventory and supply chain management
  • POS and cash handling systems
  • Health, safety and sanitation standards
  • Cross-functional collaboration
  • Microsoft Office Suite proficiency
  • EHR systems for VA roles

Certification

  • Restaurant practicum (300 hrs), Shakey's Tuguegarao
  • Hotel practicum (300 hrs), Century Park Hotel
  • Bar operations training, T.G.I. Friday's, Mall of Asia
  • Hospitality seminar: Delivering world-class service in hotels, Cherry Blossom Hotel, Manila

References

  • MARY ANN NARAG, Restaurant Manager, Shakey’s Tuguegarao, +63 966-379-7759
  • DAN BRYAN M. RENON, Telehealth Supervisor, +63 998-591-5581

Certification Statement

I hereby certify that the above information is true and correct to the best of my knowledge.

Timeline

Restaurant Supervisor

Shakey̜ s Philippines
05.2023 - Current

Restaurant Team Leader

Shakey̜ s Philippines
06.2021 - 05.2023

Service Crew / Cashier / Guest Relations

Shakey̜ s Philippines
05.2019 - 06.2021

Virtual Assistant - Top Performer Agent

Telehealth Company

Bachelor of Science - Hospitality Industry Management

Cagayan State University

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REGIELY B. BUSAY