Regie Ann Desear
Virtual Assistant
Lubao
Summary
Results-oriented Virtual Assistant with over 3 years of experience in administrative support and customer service. Experienced in managing schedules, handling correspondence, performing data entry, and supporting day-to-day operations for remote clients. Strong skills in communication, organization, and multitasking, with a proven ability to adapt to fast-paced virtual environments. Committed to delivering efficient, accurate, and high-quality administrative support to help businesses achieve operational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Virtual Assistant
Online Helpers
09.2024 - 01.2026
- Trained AI systems to handle customer orders accurately, improving order-processing efficiency.
- Monitored and optimized AI prompts to ensure correct customer responses, reducing errors and follow-up queries.
- Maintained data logs and performance reports to support AI training and operational improvements.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
Customer Service Representative
Alorica
02.2022 - 04.2024
- Handled 50+ customer inquiries daily via phone and email, achieving a 95% first-contact resolution rate.
- Resolved billing, technical, and service issues, maintaining customer satisfaction scores above 90%.
- Documented recurring customer issues and solutions, contributing to a knowledge base that reduced call handling time.
Education
Undergraduate Studies - AB Communication
Our Lady of Fatima University
San Fernando, Pampanga01-2021
Senior High School - ICT Strand
Mary the Queen College (Pamp), Inc.
Guagua, Pampanga01-2019
Skills
Customer service
Microsoft office
Attention to detail
Problem-solving
Database maintenance
Verbal and written communication
Scheduling and calendar management
Customer and client relations
Certification
Assemble and disassemble of Computer Parts – February 2018
Timeline
Virtual Assistant
Online Helpers
09.2024 - 01.2026
Customer Service Representative
Alorica
02.2022 - 04.2024
Senior High School - ICT Strand
Mary the Queen College (Pamp), Inc.
Undergraduate Studies - AB Communication
Our Lady of Fatima University
REMOTE WORK SETUP
- Internet Connection: Primary: Converge 300 Mbps | Backup: Smart Data 60-100 Mbps.
- Power Backup: UPS with 8-hour battery life.
- Work Environment: Dedicated home office with noise-canceling setup | Available for video calls anytime.
- Working Hours: Flexible | Available for US EST, PST, or GMT time zones | Night shift ready.