REGENALD SERRANO
Bookkeeper
City of San Jose del Monte
Summary
To find a position within a dynamic organization and to work in an environment that provides opportunities for professional growth and to provide quality service and learn necessary skills to be an effective member of a team.
Overview
18
18
years of professional experience
13
13
years of post-secondary education
Work History
Administrative Assistant III
Department of Education
03.2019 - Current
- Accounting Services
Maintained school's subsidiary ledgers related to cash advances (MOOE & SBFP of Non IU's)
Assisted the school heads(Non IU's) in the preparation of liquidation of cash advances
Prepared and submitted to the Schools Division office and COA the Monthly Summary Status of Cash Advances Received, Liquidated and Balances.(Progress Report, Cash
Disbursement Journal, etc)
Performed other related bookkeeping and accounting tasks for the schools /schools division, as assigned
Achieved 100% utilization of the school resources (classrooms, equipment and furniture) by recording the equitable distribution of resources and by conducting regular inventory for maximum utilization of the same at the end of School Year.
Improved the relevance of the implementation of Supply and Procurement System (BAC,Philgeps); and Asset Management System; by 100% through adequate and accurate preparation of reports and documents within the fiscal year.
Maximized the level of budget utilization to 100% by providing assistance to the principal and or the admin.officer in the efficient/ implementation of program/activities-procurement, canvassing, philgeps posting, program of works preparation, activity design, liquidation, financial report preparation, and the like at the end of the fiscal year.
Improved the level of clienteles' satisfaction on the frontline services to 100% as reflected in the Citizen's Charter by providing assistance in the efficient delivery of relevant services
Strengthened the research capabilities of the school by providing support/assistance during the conduct of school level conference-workshop and other research-related seminars in the preparation of research proposals and final outputs, at the end of the fiscal year.
Achieved 100% utilization of the schools MOOE by providing assistance to the principal and or the admin. officer through the use of standard procurement procedures (procurement, canvassing, program of works preparation, activity design, liquidation, financial report preparation, and the like) for furniture's, supplies and equipment including repairs and maintenance within the fiscal year
Administrative Assistant I
Department of Education
12.2016 - 03.2019
- Budget Preparation, Execution and Accountability Data and Documents
Identifies and gathers data needed in the preparation of
budget proposals, budget execution documents and
budget accountability reports.
Provides clerical support in the preparation of budget
proposals. Prepares obligation request for claims. Prepares
reports on the budget matters.
Reviews competence and supporting documents of claims
as to compliance with budgeting, accounting and auditing
rules and regulations
Technical Support Representative AT&T Uverse Account
Teleperformance
05.2015
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Documented support interactions for future reference.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Researched and identified solutions to technical problems.
Administrative Aide (Job Order)
Local Government Unit
07.2010 - 04.2015
- Executed record filing system to improve document organization and management.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed relational database to store information for reference, reporting, and analysis.
- Maintained complex digital filing system for financial information.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Created and maintained databases to track and record customer data.
Customer Service Representative (Inbound)
Pacific Hub Corporation
11.2009 - 06.2010
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative (Outbound)
Nuevalink Center International
12.2008
Clerk
Local Government Unit
02.2006 - 05.2006
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Processed documents and materials to disseminate information to appropriate parties.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Input data into spreadsheets and databases.
Service Crew
Kentucky Fried Chicken
- 12.2002
Education
Bachelor of Science in Accountancy, Tertiary -
National College of Business and Arts
01.2002 - 01.2005
Secondary - undefined
Christian Ecclesiastical School
City of San Jose del Monte, Bulacan 01.1997 - 01.2001
Elementary - undefined
Christian Ecclesiastical School
City of San Jose del Monte, Bulacan 01.1991 - 01.1997
Skills
Bookkeeping
Parents
Mr. Generoso Serrano, Marina Serrano
Training Seminar
- 2023-08-30, 2023-09-02, Responding to the Continuing Challenges of Innovations and Technology to Public Financial Management
- 2023-07-25, 2023-07-28, Seminar on the Laws and Rules on Government Expenditures (LARGE)
- 2022-07-04, 2022-07-06, Schools Division Seminar-Workshop on Reconciliation of Allotment and Releases, Preparation and Consolidation of CY 2022 Mid-Year Financial Reports
- 2022-06-22, 2022-06-24, Mid-Year Performance Review and Evaluation of SDO Personnel and Review and Adjustment of Implementation of Plans of the Schools Division Office (SDO)
- 2022-06-14, 2022-06-14, Revisiting Financial Management Operations Manual (FMOM)
- 2021-10-27, 2021-11-03, 2021-11-10, Lagi Kaming Okay Because? Mental Health Webinar Series
- 2021-10-12, 13, 20, 21, Webinar Series on turning employees to Microsoft Excel Professional for Non-Teaching Personnel
- 2021-10-15, Webinar on Public Service: Ethics and Accountability
- 2021-10-12, 2021-10-14, Webinar Series on Turning Employees to Microsoft Excel Professional for Non-Teaching Personnel, Quezon City
- 2021-07-14, Webinar on Stress Management for the Non-Teaching Personnel, Government Center Maimpis, City of San Fernando Pampanga
- 2021-07-06, 2021-07-08, Schools Division Seminar-Workshop on Reconciliation of Allotment and Releases, Preparation and Consolidation of CY 2021 2nd Quarter Financial Reports
- 2020-01-22, 2020-01-24, DepEd Computerization Program (DCP) and 0365 Workshop for DepEd Employees
- 2020-01-14, 2020-01-16, Regional Seminar-Workshop on the Preparation and Consolidation of CY 2019 Year-End Financial Reports
- 2020-01-07, 2020-01-09, Division Seminar Workshop on Reconciliation of Allotment and Releases, Preparation and Consolidation of CY 2019 Year Financial Report
- 2019-12-09, 2019-12-11, Division Seminar on Values Formation, Public Service Ethics and Accountability for Non-Teaching Personnel
- 2019-11-25, 2019-11-27, 13th National Congress and Seminar Workshop Of the DepEd-NEU National Employees Union, Crown Legacy Hotel, Baguio City
- 2019-10-03, 2019-10-04, Division Seminar Workshop on Reconciliation of Allotment and Releases, Preparation and Consolidation of CY 2019 3RD Quarter Financial Report
- 2019-08-05, 2019-08-07, Seminar on Budget and Management Reforms, The Manor Hotel, Baguio City
- 2019-07-09, 2019-07-11, Regional Seminar-Workshop on the Preparation and Consolidation of CY 2019 Mid-Year Financial Reports
- 2019-07-04, 2019-07-05, Division Seminar Workshop on Reconciliation of Allotment and Releases, Preparation and Consolidation of CY 2019 2ND Quarter Financial Report
- 2019-05-20, 2019-05-22, Finalization of 2019 APP after GAA Approval and Preparation of 2020 Budget Proposal
- 2019-04-04, 2019-04-05, Division Seminar Workshop on Reconciliation of Allotment and Releases, Preparation and Consolidation of CY 2019 1ST Quarter Financial Report
- 2019-02-27, 2019-03-01, Professional Development and Enhancement Skills Seminar (PDESS)
- 2019-01-15, 2019-01-17, Regional Seminar-Workshop on the Preparation and Consolidation of CY 2018 Year-End Financial Reports
- 2019-01-07, 2019-01-09, Division Seminar Workshop on Reconciliation of Allotment and Releases, Preparation and Consolidation of CY 2018 Year-End Financial Report
- 2018-10-24, 2018-10-26, CY 2019 Annual Planning and Budget Conference, Sta. Rita, Bulacan
- 2018-07-10, 2018-07-12, 14th Regional Seminar-Workshop on the Preparation and Consolidation of CY 2018 Mid-Year Financial Report, Hacienda Gracia Resort and Hotel, Lubao Pampanga
- 2018-05-22, 2018-05-25, 15th Annual National Conference, KCC Mall, General Santos City
- 2018-05-09, Meeting Cum Workshop on Preparation of Additional Documentary Requirements for the Liquidation of School MOOE & Other Downloaded Funds for Schools Consumption
- 2018-04-27, Seminar/Workshop on the Updates of the Encoding in the Enhanced Budget Monitoring System (e-BMS)
- 2018-02-10, 2018-02-10, Bookkeeping NCIII (292 Hours), Tungkong Mangga, CSJDM, Bulacan
- 2017-10-11, 2017-10-13, Seminar/Workshop on Reconciliation, Preparation and Consilidation of 3RD Quarter Financial Accountability Reports
- 2017-09-12, 2017-09-14, Regional Roll-out of Financial Management Operations Manual (FMOM) for the Cities of Malolos, Meycauayan and San Jose del Monte, Klir Waterpark Resort Guiguinto, Bulacan
- 2017-07-31, 2017-08-02, Seminar Workshop on BEDs and BFARs Preparation, Unified Reporting System and Latest Guidelines and Issuances, Baguio City
- 2017-07-04. 2017-07-06, 12th Annual Regional Seminar-Workshop on the Preparation and Consolidation of CY 2017 Mid-Year Financial Reports and Updates on FInancial Operations and Reporting, Hacienda Gracia Resort and Hotel, Lubao Pampanga
- 2017-06-28, 2017-07-30, Division Seminar-Workshop on Reconciliation of Allotment and Releases, Preparation & Consolidation of CY 2017 Mid-Year Financial Reports & Electronic Modified Disbursement System (eMDS), Klir Waterpark Resort Guiguinto, Bulacan
- 2017-06-21, 2017-06-23, Division Capacity Building on Gender Responsive Organization Culture, By The Sea Resort Hotel & Restaurant Baretto Olongapo City
- 2017-04-06, 2017-04-07, Division Seminar-Workshop on Reconciliation of Allotment and Releases, Preparation & Consolidation of CY 2017 1ST Quarterly Financial Reports & Orientation on eFRS & eBMS to Non-IUs, Klir Waterpark Resort Guiguinto, Bulacan
- 2017-03-29, 2017-03-31, Training Workshop on the Updates in the Encoding of Enhanced Budget Monitoring System (e-BMS), The Ress Manor, City of San Fernando Pampanga
- 2017-01-21, 2017-01-21, Financial Statements Compilation Engagement, Hiyas Convention Center, Malolos Bulacan
- 2017-01-11, 2017-01-13, 11th Regional Seminar-Workshop on the Preparation and Consolidation of CY 2016 Year=End Financial Report, Hacienda Gracia Resort and Hotel, Lubao Pampanga
- 2017-01-08, 2017-01-10, 13th Regional Seminar-Workshop on the Preparation and Consolidation of CY 2017 Year-End Financial Reports and Updates on Financial Operations and Reporting, Hacienda Gracia Resort and Hotel, Lubao Pampanga
- 2017-01-04, 2017-01-06, Division Seminar-Workshop on Reconciliation of Allotment and Releases, Preparation & Consolidation of CY 2016 Year-End Financial Report, Galilee Mansion and Garden Resort Bustos Bulacan
- 2007-06-18, 2007-07-27, Finishing Course for Call Center Agent, Halili Arcade, Sta. Maria, Bulacan
- 2006-08-01, 2006-09-30, Call Center Training, Quezon City
- 2005-04-01, 2005-05-31, Voice Lesson, Lagro, Quezon City
Personal Information
- Height: 5'3 ft.
- Weight: 68 kls
- Date of Birth: 1984-12-10
- Nationality: Filipino
- Marital Status: Single
References
- Ms. Kristine Joy D. Quezada, Accountant III, DepEd Division Office, City of San Jose del Monte, Bulacan, 0922-8424616
- Mr. Orlando D. Gonzales, Budget Officer III, DepEd Division Office, City of San Jose del Monte, Bulacan, 0917-8100565
Timeline
Administrative Assistant III
Department of Education
03.2019 - Current
Administrative Assistant I
Department of Education
12.2016 - 03.2019
Technical Support Representative AT&T Uverse Account
Teleperformance
05.2015
Administrative Aide (Job Order)
Local Government Unit
07.2010 - 04.2015
Customer Service Representative (Inbound)
Pacific Hub Corporation
11.2009 - 06.2010
Customer Service Representative (Outbound)
Nuevalink Center International
12.2008
Clerk
Local Government Unit
02.2006 - 05.2006
Bachelor of Science in Accountancy, Tertiary -
National College of Business and Arts
01.2002 - 01.2005
Secondary - undefined
Christian Ecclesiastical School
01.1997 - 01.2001
Elementary - undefined
Christian Ecclesiastical School
01.1991 - 01.1997
Service Crew
Kentucky Fried Chicken
- 12.2002
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