Aileen Santico
Manila
Summary
Reliable Collections Specialist adept at operating. History of meeting high productivity, quality and performance standards.
Overview
16
16
years of professional experience
Work History
Collections Specialist
HSBC
Quezon City
06.2010 - Current
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
- Processed incoming payments accurately using computerized systems; verified amounts against invoices and statements before posting transactions.
- Met demands of busy collections group by performing high volume of daily calls.
- Developed relationships with debtors to encourage timely payments while providing excellent customer service.
- Processed payments over phone and set up recurring drafts.
- Received payment and posted to appropriate customer accounts.
- Recorded and updated customer personal accounts with accurate contact information.
Collections Advisor
IQOR
Makati
07.2008 - 04.2010
- Managed a portfolio of accounts that were overdue or at risk of becoming delinquent.
- Investigated reasons for non-payment and suggested solutions to resolve delinquency issues.
- Documented collection efforts thoroughly using established policies and procedures.
- Performed skip tracing procedures on difficult cases when necessary.
- Maintained records of collection activities in computerized system.
- Maintained a professional demeanor when interacting with customers during collections calls.
Collections Advisor
Access
Makati
01.2008 - 06.2008
- Utilized problem solving skills in order to find mutually beneficial solutions with customers.
- Maintained a professional demeanor when interacting with customers during collections calls.
- Followed up on all outstanding account balances as needed.
- Adhered to all applicable laws and regulations related to collections activities.
- Participated in regular training sessions on relevant industry topics such as credit law, compliance.
Education
Bachelor of Arts - Physical Therapy
Virgen Milagrosa University
Pangasinan04-1993
Skills
- Outbound Calling
- Payment posting
- Records Maintenance
- Customer research
Languages
Filipino
First Language
English
Upper Intermediate (B2)
B2
Timeline
Collections Specialist
HSBC
06.2010 - Current
Collections Advisor
IQOR
07.2008 - 04.2010
Collections Advisor
Access
01.2008 - 06.2008
Bachelor of Arts - Physical Therapy
Virgen Milagrosa University