Personable business professional bringing 6-year career in data analysis roles within large and fast-paced corporations eager to obtain a job within my chosen field that will challenge me and allow me to use my education, skills and experiences in a way that is mutually beneficial to both my employer and myself and allow for future growth and advancement
Hi, I’m
REECAH SHANE PAGADOR
Analyst
Nueva Vizcaya
Summary
Overview
8
years of professional experience
4
years of post-secondary education
Work History
Carelon Global SolutionsManila
Benefits Analyst
12.2021 - Current
Job overview
- Designs and builds new standard and non-standard benefit plans, reviews and analyze benefit summaries; and identifies best approach to code/develop benefits to achieve optimum adjudication levels
- Maintains avoidance to negative financial, regulatory, and operational impact
- Performs testing and quality assurance of product developed
- Create and maintain issue log on appropriate tool, resolve defects based on knowledge and analysis of system functionality
- Researches and responds to inquiries from various departments.
Accenture Inc.Manila
Bank Infrastructure Analyst
03.2020 - 01.2021
Job overview
- Part of Treasury Team for Microsoft Corporation handling bank account maintenance end to end process
- Account Reconciliation for both processors and Line of Businesses
- Manages documentation between subsidiaries and banks
- Facilitates the KYC process of all legal entities of Microsoft across banking partners.
Accenture Inc.Manila
Transaction Processing Associate
01.2017 - 03.2020
Job overview
- Responsible for end to end transaction processing
- Handles issue resolution to ensure department and customer needs are met
- Evaluate the request and obtain additional information or requirements to complete the request
- Internal quality auditor and trainer for new associates in Manila.
Harte-Hanks Inc.Manila
Customer Service Representative
07.2016 - 01.2017
Job overview
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Manage a large amount of incoming calls.
Philippine National BankSolano
On-the-Job trainee
11.2015 - 01.2016
Job overview
- Provide banking assistance to bank customers in handling their deposits and payments
- Assist and support bank administration in its operational issues
- Gather and analyze financial and related data of customers
- Assist customers in handling their deposits and check payments
- Assist banking personnel in preparing and checking bank documents and statements.
Education
Saint Mary’s University
Bachelor of Science in Business Administration from Financial Management
06.2012 - 04.2016
University Overview
Skills
Accurate, attention to detail with good calculating skillsExcellent Microsoft Office skills and exposure to SAPA good team player with strong interpersonal and communication skillsAbility to build and maintain good relationship with customersPossess excellent listening and communication skills
Data quality assurance processes
Data analysis
Business process mapping
References
References
- Darrel Kim Destriza, Assistant Manager, Carelon Global Solutions, +639176363207
- Sarah Jean Cardenas, Team Leader, Accenture Inc. Philippines, +639985928741
Timeline
Benefits Analyst
Carelon Global Solutions
12.2021 - Current
Bank Infrastructure Analyst
Accenture Inc.
03.2020 - 01.2021
Transaction Processing Associate
Accenture Inc.
01.2017 - 03.2020
Customer Service Representative
Harte-Hanks Inc.
07.2016 - 01.2017
On-the-Job trainee
Philippine National Bank
11.2015 - 01.2016
Saint Mary’s University
Bachelor of Science in Business Administration from Financial Management
06.2012 - 04.2016