Redulie Ann Completado
Lapu-Lapu City, Province Of Cebu
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my expertise in HIPAA compliance and customer service at Wipro to improve patient care and billing accuracy. My proactive approach in training peers and resolving billing discrepancies showcases my multitasking capacity and commitment to excellence. Organized Patient Service Representative with 1 year and 11 months years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
28
28
years of professional experience
Work History
Patient Service Representative
Wipro
09.2022 - Current
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage(copays, deductible, out-of-pocket) for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Chart Retrieval Specialist
Wipro
02.2022 - 08.2022
- Enhanced patient care by accurately and efficiently retrieving medical records for healthcare providers.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
Billing Specialist
Wipro
07.2021 - 01.2022
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Maintained detailed records of each account''s payment history.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Customer Support Associate
Tech Mahindra
10.2016 - 07.2021
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
- Responded to customer requests for products, services, and company information.
- Issued credits for contested returns, shipping fees and damaged merchandise.
Factory Worker
Cebu Microelectronics
01.1997 - 03.2012
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Carefully packaged finished products and prepared for shipment.
Education
Bachelor of Science - Education
MSU-IIT Iligan
Iligan, Province Of Lanao Del Norte, PhilippinesSkills
- Customer Service
- Insurance Verification
- Medical terminology knowledge
- Multitasking capacity
- HIPAA Compliance Knowledge
Timeline
Patient Service Representative
Wipro
09.2022 - Current
Chart Retrieval Specialist
Wipro
02.2022 - 08.2022
Billing Specialist
Wipro
07.2021 - 01.2022
Customer Support Associate
Tech Mahindra
10.2016 - 07.2021
Factory Worker
Cebu Microelectronics
01.1997 - 03.2012
Bachelor of Science - Education
MSU-IIT Iligan
Similar Profiles
Mohil Pushpraj DhadgeMohil Pushpraj Dhadge
Senior DevOps Engineer at WiproSenior DevOps Engineer at Wipro
Harshit MishraHarshit Mishra
Associate analyst at WiproAssociate analyst at Wipro
RICHA KAPURRICHA KAPUR
Principal Consultant at WiproPrincipal Consultant at Wipro