Redrose Ricyet Remata
Client Success Manager
Cebu City, Cebu
Summary
A challenging assignment in Customer Services/Operational Performance that would add value substantially to the organization and offer professional enhancement. Dynamic Client Success Manager offering 8years of success in driving revenue, growing market share and building highly profitable account bases for diverse organizations. Well-versed in establishing top-performing teams committed to surpassing business objectives in alignment with corporate mission. Skilled in enforcing adherence to policies, procedures and service standards. Dedicated to continuous delivery of top-quality products and services to clients.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Client Success Manager
Delonix Marketing Corporation
Cebu City, Philippines
11.2017 - Current
- Streamlined onboarding processes for new clients, reducing time to initial product adoption.
- Evaluated customer problems, implemented resolutions, and followed up with clients to manage additional problems and maintain satisfaction.
- Planned, articulated and executed client development strategies.
- Assisted clients with strategic processes and provided with necessary tools to achieve success.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Continuously monitored industry trends to keep abreast of competitive landscape and adjust strategies accordingly.
- Served as primary point of contact between clients and company personnel, facilitating effective communication channels.
- Developed strong relationships with key stakeholders, fostering long-term partnerships and loyalty.
- Conducted regular reviews of account performance, identifying opportunities for upselling and expansion of services.
- Negotiated contract terms with clients, balancing their needs with company goals to achieve mutually beneficial outcomes.
- Provided exceptional support during product launches, ensuring seamless integration into clients'' existing operations.
- Mentored junior team members in best practices for managing complex accounts and exceeding client expectations.
- Implemented efficient processes for tracking client interactions, improving overall organization and response times.
- Analyzed client feedback to identify areas of improvement for product offerings and services.
- Streamlined communication between clients and internal teams for smoother project execution.
- Collaborated with cross-functional teams to develop innovative, client-centric strategies and drive business growth.
- Enhanced client satisfaction by proactively addressing concerns and providing tailored solutions.
- Established reputation for excellence in customer service, resulting in increased client referrals and expansion of business opportunities.
- Participated in strategic planning meetings to align department objectives with broader company goals related to client success management efforts.
- Resolved escalated issues promptly by liaising with relevant departments while keeping affected clients informed throughout resolution process.
- Championed initiatives aimed at increasing customer retention rates through proactive engagement strategies.
- Coordinated training sessions for clients on new product features, enhancing user adoption rates and overall satisfaction levels.
- Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
Tribe Leader
Delonix Marketing Corporation
Cebu City, Cebu
01.2016 - 11.2017
- Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives.
- Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
- Negotiated contracts with vendors and partners, securing favorable terms that aligned with business requirements.
- Leveraged industry expertise to identify new opportunities for growth and expansion into emerging markets.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Drove customer satisfaction rates up by refining internal procedures and enhancing external stakeholder communications.
- Led cross-functional teams to achieve company-wide goals, fostering culture of collaboration and innovation.
- Spearheaded process improvements, leading to enhanced efficiency and cost savings across various departments.
- Analyzed data trends to inform decision making processes, leading to more informed choices for future actions.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within organization.
- Reduced operational expenses by implementing cost-effective solutions and proactively monitoring budgetary allocation.
General Admin, Virtual Assistant
Delonix Marketing Corporation
Cebu City, Cebu
11.2015 - 12.2015
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Upheld highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Maintained well-organized database system for improved information accessibility in daily operations.
Administrative Executive
Montage Promo
Dubai, UAE
02.2015 - 07.2015
- Organized company events and conferences, resulting in increased employee engagement and networking opportunities.
- Facilitated communication between departments, maintaining open lines of dialogue for better collaboration on projects.
- Negotiated contracts with vendors to secure favorable terms and pricing for goods and services procured by company.
- Streamlined office procedures by implementing efficient systems and tools, resulting in improved workflow.
Administrative Executive
Luxury Business Communications
Dubai, UAE
06.2014 - 01.2015
- Organized company events and conferences, resulting in increased employee engagement and networking opportunities.
- Facilitated communication between departments, maintaining open lines of dialogue for better collaboration on projects.
- Negotiated contracts with vendors to secure favorable terms and pricing for goods and services procured by company.
- Streamlined office procedures by implementing efficient systems and tools, resulting in improved workflow.
- Optimized office space utilization through strategic rearrangement of furniture and equipment; created comfortable and functional work environments.
- Developed customized presentations for executive meetings, highlighting key performance indicators and accomplishments.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Managed high-level executive calendars, prioritizing appointments and meetings to optimize time management.
- Managed special projects as assigned; delivered results within established deadlines while meeting objectives.
- Coordinated travel arrangements for executives, ensuring seamless itineraries and reducing expenses.
- Served as liaison between executives and clients or stakeholders; maintained strong relationships through effective communication.
Team Leader/Supervisor
SPi Global - CRM
Cebu City, Cebu
10.2013 - 05.2014
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before becoming significant challenges.
- Established clear communication channels that ensured timely exchange of information between team members and stakeholders.
Diary Manager
UKLINK Promotions Incorporated
Cebu City, Cebu
10.2009 - 12.2012
- Analyzed sales data to identify trends and make informed decisions on product assortment adjustments, maximizing profitability.
- Implemented loss prevention strategies to minimize product spoilage and reduce shrinkage within department.
- Spearheaded initiatives focused on enhancing employee morale, reducing turnover rates within department.
- Responded proactively to customer inquiries, providing knowledgeable advice on product selection and related health benefits.
Confirmations Team Leader
UKLINK Promotions Incorporated
Cebu City, Cebu
10.2007 - 10.2009
Education
Bachelor of Science in Business Administration -
St. Theresa's College - Cebu
Cebu City, Philippines 01.2000 - 04.2006
Skills
Account Updates
Customer Needs Assessment
Business Development
Strategic communications
Stakeholder Management
Human Resources Management
Client Relations
Customer Account Management
Strategic Planning
Account Updates
Personal Information
- Age: 40
- Height: 5'3
- Weight: 125 lbs.
- Date of Birth: 10/22/1983
- Marital Status: Married
- Religion: Roman Catholic
References
Available Upon Request
Timeline
Client Success Manager
Delonix Marketing Corporation
11.2017 - Current
Tribe Leader
Delonix Marketing Corporation
01.2016 - 11.2017
General Admin, Virtual Assistant
Delonix Marketing Corporation
11.2015 - 12.2015
Administrative Executive
Montage Promo
02.2015 - 07.2015
Administrative Executive
Luxury Business Communications
06.2014 - 01.2015
Team Leader/Supervisor
SPi Global - CRM
10.2013 - 05.2014
Diary Manager
UKLINK Promotions Incorporated
10.2009 - 12.2012
Confirmations Team Leader
UKLINK Promotions Incorporated
10.2007 - 10.2009
Bachelor of Science in Business Administration -
St. Theresa's College - Cebu
01.2000 - 04.2006