Redgie Delamida
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 2 years of extensive leadership experience in BPO.
Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
5
5
years of professional experience
Work History
Team leader
Concentrix
08.2021 - Current
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs') and financial expectations.
Customer Service Representative
Concentrix
Philippines
04.2019 - 08.2021
- Handles day to day calls (Voice and Chat) for billing, technical and service concerns.
Education
Bachelor of Science - Information Technology
City College of Calamba
Calamba, Province Of Laguna, Philippines06.2018
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- People Management
- Work Planning and Prioritization
- Coaching and Mentoring
- Documentation And Reporting
- Performance Improvement
- Goal Setting
- Team Supervision
- Staff Training
Timeline
Team leader
Concentrix
08.2021 - Current
Customer Service Representative
Concentrix
04.2019 - 08.2021
Bachelor of Science - Information Technology
City College of Calamba