Redelia Bernal
Quezon City
Summary
Dynamic banking professional with a proven track record at HSBC HDPP, enhancing customer satisfaction through personalized solutions. Expert in bank services and document preparation, with a keen attention to detail. Demonstrated exceptional customer service skills, leading account resolutions at American Express Int. Specializes in combining hard and soft skills to achieve top-tier client servicing.
Work History
Premier Banking Specialist
HSBC HDPP
Multi- skilled specialist servicing top-tier clients from their deposit accounts, credit cards, internet banking, to cross- product application
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
Reprentative II - Collections
American Express Int
04.2022 - Current
Service lead for account continuation and resolution for deceased accounts - take over application, survivors notification to estate and inestate resolution
Technical Support Representative II
Telectech Holdings
Quezon City
06.2005 - 06.2008
- Used ticketing systems to manage and process support actions and requests.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Education
Bachelor Of Science - Customs Administration
Skills
- Bank services
- Account Updates
- Banking document preparation
- Attention to Detail
- Exceptional customer service
Timeline
Reprentative II - Collections - American Express Int
04.2022 - Current
Technical Support Representative II - Telectech Holdings
06.2005 - 06.2008
Phillipine Maritime Institute - Bachelor Of Science, Customs Administration
Premier Banking Specialist - HSBC HDPP
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