REDEEN D. LIBOR
Mandaue City
Summary
Strong ability to adapt to new and challenging environments Keen attention to detail, ensuring accuracy and efficiency in tasks Enthusiastic learner, always seeking opportunities for professional growth Positive attitude and resilience in the face of adversity Excellent time management skills, able to prioritize and meet deadlines effectively
Overview
10
10
years of professional experience
Work History
Process Docs
Elink Systems and Concepts Corporation
01.2023 - Current
Quality Assurance Specialist
Amazon
01.2022 - 01.2023
- Auditing sold calls and customer relation interactions
- Managing cases that have been escalated due to chargebacks, refunds, complaints and etc.
- Presented monthly QA reports to the relevant team for betterment.
- Conducting calibration sessions with different LOBs and initiating QA talks
Service Crew
McDonald's
01.2017 - 01.2018
- Worked directly with customers to provide assistance, resolve complaints, answer questions, and process orders.
- Handled crucial cases as Concession Abuse Prevention agent for months.
- Heading customer concerns through chat and email medium for better coverage.
- Providing good customer service and attending to customers' needs.
- Taking and serving customers their orders.
- Dealing with customer feedback with a positive attitude.
Education
Bachelor of Science - Industrial Engineering
CEBU INSTITUTE OF TECHNOLOGY UNIVERSITY
01-2023
Science - Technology, Engineering, and Mathematics
UNIVERSITY OF CEBU LAPULAPU & MANDAUE
01-2018
Skills
- Good time management skills
- Critical thinker
- Team player
- Great communicator and listener
- Reliable and diligent
- Strong ability to adapt to new and challenging environments
- Keen attention to detail
- Enthusiastic learner
- Positive attitude
- Resilience
- Excellent time management skills
Timeline
Process Docs
Elink Systems and Concepts Corporation
01.2023 - Current
Quality Assurance Specialist
Amazon
01.2022 - 01.2023
Service Crew
McDonald's
01.2017 - 01.2018
Bachelor of Science - Industrial Engineering
CEBU INSTITUTE OF TECHNOLOGY UNIVERSITY
Science - Technology, Engineering, and Mathematics
UNIVERSITY OF CEBU LAPULAPU & MANDAUE