Red Reyes
Caloocan City
Summary
Experienced Operations Supervisor skilled in optimizing workflows, leading high-performing teams, and driving operational excellence. Passionate about enhancing efficiency, customer satisfaction, and business growth through strategic leadership and problem-solving.
Energetic and resourceful individual with strong leadership abilities and collaborative mindset. Possesses understanding of operational processes and effective team management, demonstrated by excellent organizational and problem-solving skills. Driven to optimize workflow and enhance team productivity to achieve operational excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Teleperformance Philippines
10.2024 - Current
- Supervised daily operations to ensure adherence to company policies and standards.
- Trained and mentored team members on operational procedures and best practices.
- Analyzed workflow processes to identify areas for efficiency improvements.
- Collaborated with management to develop strategies for enhancing service delivery.
- Monitored key performance indicators to assess team productivity and effectiveness.
- Implemented employee engagement initiatives to boost morale and retention rates.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Customer Expert
Teleperformance Philippines
10.2023 - 10.2024
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Collaborated with team members to enhance customer satisfaction and improve service delivery processes.
- Utilized CRM systems to track customer interactions and maintain accurate records for efficient follow-up.
- Trained new employees on product knowledge, customer engagement strategies, and company policies.
- Assisted in developing training materials that improved onboarding efficiency for new hires.
- Implemented process improvements that streamlined workflows and reduced response times for customer queries.
Education
BS - Air Transportation
PATTS College of Aeronautics
Paranaque05.2023
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Employee development
- Customer relations
- Workflow optimization
- Compliance management
- Project planning
- Root-cause analysis
- Risk management
Certification
- Certified TOPS Coaching Platinum, Teleperformance - January 2025
AWARDS
Certified Operations Leader | Supervisor Foundation & TOPS Coaching Platinum - Successfully trained and certified by Teleperformance Philippines in Supervisor Foundation Training and TOPS Coaching Platinum, equipping me with advanced coaching techniques and leadership strategies. Proven ability to mentor teams effectively alongside industry experts, driving customer service excellence and fostering continuous improvement., Dedicated to elevating performance, enhancing customer interactions, and cultivating a results-driven work environment.
Languages
English
Bilingual or Proficient (C2)
Tagalog
Bilingual or Proficient (C2)
Timeline
Operations Supervisor
Teleperformance Philippines
10.2024 - Current
Customer Expert
Teleperformance Philippines
10.2023 - 10.2024
BS - Air Transportation
PATTS College of Aeronautics