RED ADRIAN TOPACIO
Pandacan
Summary
Highly motivated and results-oriented professional with a proven track record of providing exceptional customer service in a fast-paced environment. Seeking a challenging position where strong communication, problem-solving, and interpersonal skills can be leveraged to build lasting relationships and exceed customer expectations. Eager to contribute experience in handling complex situations, resolving customer inquiries effectively, and navigating high-pressure environments to a dynamic team.
Overview
3
3
years of professional experience
Work History
Claims Representative
EXL Services
Pasay
10.2023 - Current
- Gathered initial information from policyholders regarding the nature and extent of the loss, including date of loss, location, and potential cause
- Verified policy coverage and deductibles to determine initial claim eligibility
- Provided initial guidance and support to policyholders on the claims process, including next steps and required documentation
Retail Customer Service Representative
Concentrix
Manila
09.2021 - 09.2023
- Assisted an average of50 customers per day, demonstrating efficiency and ability to handle high-volume interactions
- Maintained a first call resolution rate of80% each month, minimizing customer frustration and improving overall satisfaction
- Achieved a customer service satisfaction rating of85%, indicating a strong commitment to providing excellent service and exceeding customer expectations
Education
Bachelor of Science - Information Technology
Universidad De Manila
ManilaSkills
- Adaptability
- Conflict Resolution
- Effective Communication
- Microsoft office
- Insurance claims review
- Claims investigation
- Time management
References
References available on request.
Timeline
Claims Representative
EXL Services
10.2023 - Current
Retail Customer Service Representative
Concentrix
09.2021 - 09.2023
Bachelor of Science - Information Technology
Universidad De Manila